Healthcare security

HID, a worldwide pioneer in trusted identity solutions, announced it has acquired Intelligent Observation, a major platform provider for hand hygiene compliance, designed to enable healthcare facilities to reduce hospital-acquired infections (HAIs) through proper hand hygiene practices. The addition of Intelligent Observation expands HID’s offering and relevance in the Healthcare RTLS space to further meet the growing needs of healthcare facilities. “Patients enter the hospital looking to get better, not to catch an infection,” said Björn Lidefelt, EVP and Head of HID. “Welcoming Intelligent Observation into our RTLS portfolio enables healthcare providers to prevent hospital-acquired infections and create a safer patient experience.” Intelligent Observation platform  The platform utilises SaaS and near-field magnetic induction (NFMI) technology The Intelligent Observation platform includes hardware that detects when healthcare workers are near a hand sanitation area and records whether the individual sanitises appropriately. The results are then communicated to Intelligent Observation’s cloud-based dashboard, where data is stored and formulated into reports. The platform utilises SaaS and near-field magnetic induction (NFMI) technology, which enables efficient compliance reporting and tracking for hospital administrators. Wearable NFMI devices Provided information from the dashboard includes handwashing duration with soap and water The patented platform consists of wearable NFMI devices, which are worn by healthcare staff and offer centimeter-level location accuracy, as well as an interactive SaaS dashboard that provides near real-time, granular compliance data to healthcare administrators. For example, administrators can view data across facilities, at the facility level, and even view room-level compliance, including isolation rooms. Provided information from the dashboard includes handwashing duration with soap and water, as well as easy-to-use infection tracing tools. Furthermore, the platform can generate individual hand hygiene scorecards that are delivered directly to the inbox of staff to self-monitor and inform employee training. RTLS experience Marc Bielmann, SVP and Head of Identification Technologies, HID, said, “We are committed to providing a robust, best-in-class RTLS experience to help healthcare facilities meet their growing needs.” “Adding Intelligent Observation is yet another step in our journey to enabling safe and efficient workplaces using real-time location data.” RTLS Business Unit Founded in 2019 and headquartered in Miami, Florida, Intelligent Observation is now part of HID’s Identification Technologies Business Area. The Intelligent Observation platform will merge into HID’s RTLS Business Unit and benefit from HID’s sales and other global functions to support its offering. “At Intelligent Observation, we are dedicated to reducing HAIs through innovative and intuitive technologies,” said Seth Freedman, CEO, Intelligent Observation. “Now, as part of HID, we are excited to continue this mission and help even more healthcare professionals where it matters most.”

Allegion US, a pioneering provider of security solutions, technology and services, has introduced the latest addition to the Schlage® L Series: Motorised Latch Retraction mortise locks, a multi-category winner in the Campus Security Today Secure Campus Awards. First released to the market in March 2025, latch retraction-capable L Series Grade 1 locks create application opportunities across many markets, whether the need is security, controlled access or hands-free operation. They can replace the need for electric strike use in a form that is more secure and aesthetically pleasing. Quiet operation makes them ideal for healthcare environments or anywhere disturbances from repeated user exit and entry occurs.  Introduction of motorised latch retraction "With the introduction of motorised latch retraction to our trusted L Series, we’re providing a solution that not only enhances security and improves accessibility, it also delivers quiet, seamless operation for demanding environments like healthcare and education," said Jim Bembenek, senior project manager at Allegion US. "This innovation reflects our commitment to creating smarter, more efficient access solutions that meet the evolving needs of our customers."  Quiet control Three functions offer latch retraction for momentary or continuous operation Quiet control is the hallmark of these L Series locks. Unlike competitors, the Motorised Latch Retraction locks are offered in six functions that span keyed, non-keyed and lever control options. All employ an ultra-quiet stepper motor using 24V DC to produce high torque at low speeds. Three functions offer latch retraction for momentary or continuous operation. Patent-pending feature Three additional functions also feature lever control allowing the locking and unlocking of the lever managed by a separate motor. Nearly all allow options for both request-to-exit (RX) and latchbolt (LX) monitoring. Additionally, a patent-pending feature detects binding conditions on the motor and adjusts as needed to overcome side load, static pressure and warped door conditions.  Variety of applications  As part of the L Series mortise family, motorised latch retraction functions fit a variety of applications As part of the L Series mortise family, motorised latch retraction functions fit a variety of applications. It can be retrofitted to the same pocket of a standard L Series mortise and electrified through the door allowing the frame to stay intact. Wiring then connects on the same side as an auto operator for situations requiring hands-free operation such as accessible restrooms. Longevity of Schlage’s electrified mortise line Other hands-free uses include infection control and clean room applications, spaces requiring cart access, delivery doors and high security data centres where robotic access may be needed. Other applications include openings requiring limited or timed access and in K-12 schools where controlled access for visitor entrances, administration offices, or classroom doors is needed. And, as part of the L Series family it offers the same strength, dependability and longevity of Schlage’s most popular electrified mortise line.

Hospitals have no peaceful nights, most of the time! During one such night, there was a chilling alert from the maternity ward: an infant's ankle tag had triggered an unauthorised exit alarm. Immediately, the hospital's integrated security system - unseen guardian - sprang to life. Doors around the nursery automatically locked down, surveillance cameras swiveled to cover every exit, and a live video feed, along with an alert, reached security personnel’s mobile devices – all in a flash. This wasn't a drill; it was a real moment showing how the hospital security had moved from old, separate security steps to a full, connected system. This smart network, much more than just guards and cameras, is built to actively keep patients, staff, and hospital property safe while also making daily tasks run smoother. Security challenges Hospitals face a unique array of security challenges. The threats are diverse and demand intelligent solutions, from the risk of infant abduction and the elopement of vulnerable patients to workplace violence against healthcare professionals and the diversion of controlled substances. Data from the Occupational Safety and Health Administration (OSHA) reveals that from 2002 to 2013, incidents of serious workplace violence (requiring days off for recovery) were, on average, more than four times more common in healthcare than in private industry. This stark statistic underscores the urgent need for effective security measures. Integrated security system An integrated system can automatically lock down nearby exits via the door access control system An integrated security system is a holistic approach where various security components – such as surveillance cameras (CCTV), access control systems, alarms, infant protection systems, and communication tools – are networked together. For example, if a silent alarm is triggered in the pharmacy, an integrated system can automatically lock down nearby exits via the door access control system, focus relevant surveillance cameras on the area, and send an alert with live video to security personnel's mobile devices - all within seconds. Patient well-being Integrated security systems contribute significantly to patient well-being in several crucial ways: Enhanced Patient Monitoring and Fall Prevention: High-definition surveillance cameras, when integrated with intelligent analytics, can monitor high-risk patients for falls or unusual activity, alerting staff instantly. A study published in The Joint Commission Journal on Quality and Patient Safety on a video monitoring programme in a medical-surgical unit reported a 35% reduction in patient falls. Robust Access Control for Sensitive Areas: Door access control systems are fundamental in preventing unauthorised entry to critical zones like pharmacies, neonatal intensive care units (NICUs), operating rooms, and medical records storage. With reports suggesting that nearly 10% of practitioners may divert drugs, robust door access control systems act as a critical deterrent. A major New York-based hospital implemented access controls across its medication rooms and reported a 45% reduction in internal theft over one year. Specialised Infant Protection: Infant tagging systems (RFID) linked with door access control systems and surveillance cameras are a prime example. If an infant with a tag is moved towards an unauthorised exit, an alarm is triggered, specific doors may automatically lock, and security personnel are immediately notified with live video. Individual hospitals implementing such systems consistently report near-elimination of abduction risks from these protected units. Wander Management for At-Risk Patients: Patients with dementia or Alzheimer's benefit from wearable RFID tags integrated with the security system. If a patient wearing a wander management tag approaches a designated perimeter, an alert is sent to nursing staff mobile devices showing the patient's name and current location via an integrated map. One facility reported a 60% reduction in elopement incidents among at-risk patients after implementing an integrated wander management system. Deterring and Managing Workplace Violence: Visible surveillance cameras and easily accessible panic buttons are key. The International Association for Healthcare Security & Safety (IAHSS) Foundation's "Healthcare Crime Survey" indicates that hospitals with comprehensive security programs, including visible surveillance and rapid response systems, often report lower incidents of assault. Streamlined hospital security Beyond patients’ safety, integration brings significant operational advantages as well: Streamlined Security Operations and Faster Response: A centralised platform reduces complexity. Hospitals using integrated command centres saw a 25% reduction in security manpower requirements and a 15% improvement in response times. Efficient Asset Tracking and Management: Integrating Real-Time Location Systems (RTLS) with the hospital security network helps locate mobile medical equipment. Studies have shown nurses can spend anywhere from 30 minutes to over an hour per shift searching for equipment. Implementations of RTLS have demonstrated the potential to reduce equipment search times by as much as 85% in some hospitals. Automated Visitor and Contractor Management: Integration with self-service kiosks and ID badge printing ensures a streamlined visitor experience while maintaining strict security. According to a 2024 article from ResearchGate, in India, a pilot test of an electronic visitor management system in a Bengaluru hospital successfully demonstrated its effectiveness in saving staff time and improving patient safety by limiting the number of visitor footfalls at the hospital per day. Emergency Lockdowns and Evacuation Automation: In emergencies like active shooter scenarios or fires, integrated systems can initiate hospital-wide lockdowns or phased evacuations using pre-set workflows. St. John's Health in Wyoming automated their response protocols using integrated alarms and door access control systems, reducing emergency clearing times by 40%. Enhanced Data Management for Compliance and Investigations: Integrated security systems log all events. For a HIPAA audit, an administrator can quickly generate a report of everyone who accessed the medical records room in the last 90 days, complete with timestamps. Reduced False Alarms: Advanced video analytics can differentiate between genuine threats and minor disturbances. A hospital that upgraded its perimeter surveillance cameras with AI-powered analytics reported a 70% reduction in false alarms caused by weather or animals. Shaping healthcare security Integrated security systems fundamentally enhance safety and enable swift, efficient staff reactions, ensuring a safer and more efficient healthcare environment. These solutions, encompassing centralised monitoring of vast camera networks, automated attendance tracking, efficient call management, and real-time alerts for critical events, are pivotal for modern healthcare facilities. To truly optimise operations and elevate patient care in an increasingly complex world, exploring advanced security solutions becomes essential. For organisations seeking these comprehensive capabilities, Matrix offers the expertise and technology required to navigate the complexities of modern healthcare security, effectively and confidently. 

Nearly two in five healthcare workers in the U.S. say they have considered leaving their positions due to safety concerns, with almost half (45%) likely to leave their job in the next 12 months, according to new research conducted by Verkada in partnership with The Harris Poll. Verkada's Healthcare Safety Report Against the backdrop of an already challenging environment that has pushed 138,000 nurses out of the workforce since 2022, Verkada's Healthcare Worker Safety Report reveals that inadequate safety puts the workforce at even greater risk. Nurses reported higher departure intentions (50%) compared to physicians (39%). Over half of respondents (52%) also believe that safety concerns are actively deterring people from entering the profession. Other key findings Violence and harassment on the job is a daily reality: Nearly 3 million healthcare professionals begin each shift anticipating conflict, as one in five (21%) healthcare workers report they worry about verbal harassment from patients most or every time they go to work. Those fears are validated by the data: 79% of healthcare workers have experienced or witnessed aggressive behaviour from patients. This burden isn't always evenly distributed: Women consistently report higher violence exposure of all types, and nurses are more than twice as likely to be physically assaulted on the job compared to physicians (60% vs. 29%). Age also plays a significant role: Gen Z workers report physical assault rates three times higher than Boomers (60% vs. 19%). Employers lag on basic security measures: Despite these persistent threats, 41% of healthcare workers say their workplace has minimal security and 77% say that their company hasn't changed the level of security measures in the last 12 months. Even security measures as simple as visitor ID checks are only required at 40% of hospitals, the data shows. Healthcare workers believe better security would help: More than four in five (82%) healthcare workers want their employers to increase security measures. When asked about specific measures that would give them peace of mind, on-site security guards (63%), weapon detection technology (49%), and panic buttons (48%) topped the list. Invest in security infrastructure "Healthcare workers dedicate their lives to caring for others, yet our research reveals that we're not doing enough to protect them," said Alana O'Grady, Vice President of Communications & Public Affairs at Verkada. Alana O'Grady adds, "While the data shows the clear and urgent need for healthcare organisations to invest in security infrastructure, this is ultimately not just a safety issue. This is driving lasting impact in the industry, with workplace violence driving upwards of $18 billion in costs for the healthcare system annually and threatening to drive an even greater cost if labour shortages worsen."

The physical security industry has been in love with the cloud for quite some time. And understandably so. The promise of instant scalability, centralised access, and simplified maintenance is hard to ignore, especially in an era of remote work and distributed facilities. But reality is catching up to the hype. For many, especially those dealing with video surveillance at scale, the cloud is no longer the catch-all solution it once seemed. Rising costs, bandwidth limitations, and latency issues are exposing its shortcomings. And the more resolution increases, from HD to 4K and beyond, the heavier that burden becomes. Modern security cameras This is where edge computing, specifically AI-enabled edge processing available in modern security cameras, starts to look less like an option and more like a necessity. But it’s not just about adding intelligence to cameras. It’s about how that intelligence is deployed, scaled, and maintained. This leads us to containerisation and tools such as Docker, which are a revolutionary piece of the puzzle. When cloud isn't enough Cloud analytics for video sounds great in theory: stream everything to the cloud Let’s start with a basic issue. Cloud analytics for video sounds great in theory: stream everything to the cloud, let powerful servers do the thinking, then serve up results to end-users in real time. However, in practice, this model can break down quickly for many end-users. Raw video is heavy. A single 4K camera streaming 24/7 can generate terabytes of data per month. Multiply that by hundreds or thousands of cameras, and the bandwidth and storage costs become unsustainable. Then there’s latency. If AI needs to detect a person entering a restricted area or identify a licence plate in motion, seconds count. Routing video to a cloud server for analysis and waiting for a response can introduce delays. Adding in concerns about uptime, such as what happens if the internet connection goes down, it becomes clear why relying exclusively on the cloud creates friction for mission-critical deployments. The edge advantage Edge processing turns that model on its head. Instead of sending everything out for analysis, edge-enabled cameras do the heavy lifting on-site. AI algorithms run directly on the device, interpreting what they see in real time. They generate metadata—lightweight descriptions of events, objects, or behaviors—rather than raw video. This metadata can be used to trigger alerts, inform decisions, or guide further review. The benefits are obvious: latency drops, bandwidth use plummets, and storage becomes more efficient. Edge processing solves many cloud deployment issues by keeping the compute where the data is generated, on the device. This frees the cloud up to do what it’s best at: providing scalable and centralised access to important footage. But where does the edge go from here? How do we evolve these powerful IoT devices to deliver even more situational awareness? Enter Docker: An app store for Edge AI They package an app along with everything it needs to run: the code, settings, libraries, and tools This is where the concept of containerisation and open development platforms like Docker comes in. Let’s start with an analogy that is helpful for understanding containers. Imagine you're getting ready for a trip. Rather than hoping your hotel has everything you need, you pack a suitcase with all your essentials: clothes, toiletries, chargers, maybe even snacks.  When you arrive at your destination, you open the suitcase and you’re ready to go. You don’t need to borrow anything or adjust to whatever the hotel has, since you’ve brought your own reliable setup. Containers in software work the same way. They package an app along with everything it needs to run: the code, settings, libraries, and tools. This means the application behaves exactly the same, whether it’s running on a developer’s laptop, on the edge in an IoT device, or in the cloud. Security camera with a powerful edge processor There’s no last-minute scrambling to make it compatible with the environment it lands in, because it’s self-contained, portable, and consistent. Just like a well-packed suitcase simplifies travel, containers simplify software deployment. They make applications faster to start, easier to manage, and more predictable, no matter where they’re used.  For a security camera with a powerful edge processor, it’s like giving the camera its own specialised toolkit that can be swapped out or upgraded without touching the rest of the system. It also means you can run multiple AI applications on a single camera, each in its own isolated environment. Integrators and end-users These applications don’t interfere with each other and can be updated independently Want to add fall detection to a healthcare facility’s camera network? Just deploy the analytics in a container. Need to monitor loading docks for pallet counts at a warehouse? Spin up a different container. These applications don’t interfere with each other and can be updated independently.  As a developer, if you use an open container platform like Docker, any system that supports Docker can utilise your software. This removes the need to do expensive custom work for each partner and ecosystem. This is one reason Docker containers are tried and true in the larger IT space and are just starting to get traction in the security sector. Docker also makes this scalable. Developers can build AI tools once and push them out to hundreds or thousands of devices. Integrators and end-users can customise deployments without being locked into proprietary ecosystems. And because containers isolate applications from core system functions, security risks are minimised. Metadata, not megabytes Traditional video analytics systems often require full video streams to be processed One of the most underappreciated aspects of this method is the way it redefines data flow. Traditional video analytics systems often require full video streams to be processed in centralised servers, either on-premises or in the cloud. This model is brittle and costly, and it’s also unnecessary. Most of the time, users aren’t interested in every frame. They’re looking for specific events. Edge AI enables cameras to generate metadata about what they see: “Vehicle detected at 4:02 PM,” “Person loitering at entrance,” “Package removed from shelf.” This metadata can be transmitted instantly with minimal bandwidth. Video can still be recorded locally or in the cloud, but only accessed when needed. This dramatically reduces network load and allows the cloud to be used more strategically: for remote access, long-term archiving, or large-scale data aggregation, without being overwhelmed by volume. Building smarter systems, together A single camera can run analytics from multiple third parties, all within a secure, containerised framework An equally important aspect of containerisation is how it opens up the ecosystem. Traditional security systems are often built as closed solutions. Everything—from the cameras to the software to the analytics—comes from a single vendor. While this simplifies procurement, it limits innovation and flexibility. Docker flips that model. Because it’s an open, well-established standard, developers from any background can create applications for edge devices. Integrators can mix and match tools to meet unique customer needs. A single camera can run analytics from multiple third parties, all within a secure, containerised framework. This is a profound shift. Security cameras stop being fixed-function appliances and become software-defined platforms. And like any good platform, their value increases with the range of tools available. Hybrid: The realistic future So, where does this leave the cloud? It is still essential, but in a more specialised role. The most robust, future-proof architectures will be hybrid: edge-first and cloud-supported. Real-time detection and decision-making happen locally, where speed and uptime matter most. The cloud handles oversight, coordination, and data warehousing. Real-time detection and decision-making happen locally, where speed and uptime matter most This hybrid model is especially useful for organisations with complex deployments. A manufacturing plant might retain video locally for 30 days but push older footage to the cloud to meet retention requirements. A retail chain might analyse customer flow on-site but aggregate trend data in the cloud for HQ-level insight. Hybrid gives organisations the flexibility to optimise cost, compliance, and performance. Regulatory realities It’s also worth noting that not every organisation can, or should, store data in the cloud. Privacy regulations like GDPR in Europe or similar laws elsewhere require strict control over where data is stored. In many cases, sensitive footage must remain in-country. Edge and hybrid models can make compliance easier by minimising unnecessary data movement. Conclusion: Smart security starts at the edge The next wave of innovation in physical security won’t come from bigger cloud servers or faster internet connections. It will come from smarter edge devices, with cameras and sensors that don’t just record, but understand and classify events. And the foundation for that intelligence isn’t just AI, but how that AI is deployed. Containerisation via platforms like Docker is unlocking new levels of flexibility, security, and scalability for the physical security industry. By embracing open standards, supporting modular applications, and rethinking how data flows through the system, physical security professionals can build solutions that are not only more effective but also more sustainable, secure, and adaptable. The cloud still has its place. But the edge is essential to the future for real-time intelligence, mission-critical uptime, and cost-effective deployment.

For businesses today, loss prevention is no longer just about safeguarding inventory from theft. While retail theft makes frequent headlines in the United States, and is indeed the leading cause of shrinkage, The National Retail Foundation (NRF) has reported that process failures, operational inefficiencies and employee theft also drive significant losses. Legacy security systems In 2022, the shrink loss is estimated to be $ 120 billion in the United States, and that’s for retail alone. Industries like hospitality, healthcare, manufacturing, and transportation all face similar challenges even though loss and inefficiency take different forms in each of these fields. As shrinks from theft and operational inefficiency have already put margins of companies under pressure, we are increasingly seeing more businesses demand AI-powered security systems with advanced video analytics, capable of addressing both security and operational inefficiencies that their legacy security systems could not.  Understanding the full scope of loss Package theft is a common problem in commercial buildings, with which box detection in mailrooms Starbucks’ recent announcement of reinventing its franchise operation due to faltering sales is a great example of how operational efficiency can take a toll on business revenue. In restaurants or hotels, failing to anticipate customer flow can lead to long wait times or inefficient use of staff, frustrating guests.  Take, for example, in hospitals, inefficient patient flow management can lead to overcrowded waiting areas and delays in care, compromising patient health. Similarly, in manufacturing, poorly optimised assembly lines create production bottlenecks, delaying output and raising overhead.  Package theft is another common problem in commercial buildings, with which package detection in mailrooms can mitigate loss from deliveries. These invisible leaks creepingly drain profits across industries, and require future-proof solutions that not only confirm what’s already known but also provide actionable insights for improvement.  Transforming security into a powerhouse for efficiency Progress continues to advance across these areas, fuelling optimism for what lies ahead. Thanks to the rise of artificial intelligence and data analytics, some security solutions are already integrated with facial recognition and licence plate detection capabilities, as well as Virtual Fences that help ensure that only authorised personnel or vehicles enter sensitive areas. This can be especially useful for manufacturing environments, where controlling access to high-risk zones and protecting valuable assets are critical. Some modern security systems can even offer more than a watchful eye, doubling as a data analytic tool beyond traditional surveillance limits. Heat mapping in security AI technology Heat mapping in security AI technology analyses ways of movement and behaviour in a retail environment Modern security systems are now capable of tracking foot traffic, analysing customer behaviour, and even identifying bottlenecks in real time by incorporating different technologies such as heatmapping, people counting and queue length monitoring for long lineups. Heat mapping in security AI technology analyses patterns of movement and behaviour in a retail environment by visually representing areas with high foot traffic. With tracking over time and identifying potential vulnerable and hot spots for potential theft and fraud, resulting in change of store layout, deploy additional resources in high traffic areas and physical security placement.  Predictive security analytics AI people counting in security utilises sensors and cameras to accurately track the number of individuals entering and exiting a space in real time. This data helps businesses optimise staffing levels, enhance customer experience, and improve overall operational efficiency by aligning resources with foot traffic trends. Predictive security analytics, such as heat mapping and people counting, are not new inventions. But I believe the ability to integrate all these functionality into a single system will allow these technologies to further mature and expand their footprint in near future. Rather than relying on separate tools for each business function, businesses can now use a single, integrated system to gather actionable data while continuing to secure protection through video surveillance. You Can’t Manage What You Can’t Measure AI-powered security systems give businesses access to a wealth of data that they can use AI-powered security systems give businesses access to a wealth of data that they can use to precisely pinpoint where losses are happening. This is key to solving the problem of shrinkage, which often goes beyond simple theft.  Consider the Starbucks case mentioned earlier, while Starbucks hasn't specified how it plans to achieve operational efficiency to “enhance the cafe experience”, an AI-powered security system could provide an all-encompassing solution to minimise bottlenecks during peak hours, optimise store layouts, and allocate staff more efficiently.  The impact of this technology can be tremendous as it not only enhances the customer experience but also reduces inefficiencies that contribute to lost revenue. By analysing patterns,  conducting Forensic Review with Smart Search to quickly locate incidents, and understanding the root causes of loss, companies can implement targeted solutions that reduce shrinkage and streamline operations. Future-proof solutions Walmart is using foot traffic analytics to predict demand and manage inventory Companies like Walmart are already using foot traffic analytics to predict demand and manage inventory. But beyond basic predictive inventory analysis and crowd control, the data gathered will have the potential to be combined with other business functions, smart energy management, pricing and marketing strategy, just to name a few.  Investing in a security system that integrates AI video analytics, such as package detection, queue length monitoring, and Virtual Fences, can provide future-proof solutions that also enhance operational efficiency. Looking ahead With New York State's introduction of new Retail Security measures to encourage businesses to strengthen their security, we've seen increased interest. However, modern security systems with real-time analytics are now offering companies more than just protection—they’re providing valuable insights into operations, transforming security from a cost burden into a powerful tool for growth and efficiency. As businesses continue to adopt AI-powered security systems, it's clear that the role of security is evolving beyond traditional surveillance. These advanced systems are no longer just about protection, but help businesses grapple with increasingly complex challenges. By transforming security from a reactive expense into a proactive, data-driven asset, companies can stay ahead of the curve, managing not only what they can see, but also what they’ve been missing.

Technology advances in the security industry are transforming the way modern systems are designed and installed. Customers today are looking for greater scalability and flexibility, lower up-front costs, and operational efficiency. Cloud-based software as a service (SaaS) solutions, AI-enhanced tools, and IoT-enabled sensors and devices are increasingly in demand. The traditional role of the systems integrator is evolving as a result. While security integrators have always worked closely with end users, today’s pioneers go beyond installation and maintenance. They align security strategies with evolving business needs, integrating IT, cybersecurity, and data-driven insights into their offerings. A look at the past and present Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity Traditionally, systems integrators specialised in installing and maintaining wired physical security systems like CCTV, access control, and alarms. The service model was built around large, up-front investments and project-based installations. However, today customers are seeking comprehensive solutions. They’re looking to wirelessly integrate security infrastructure with cloud-based SaaS systems and IoT devices. While modern systems are often faster to deploy, they’re most effective when supported by ongoing consulting and strategic planning. Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity. Data requirements and modern systems  Data requirements have also changed. Modern systems collect vast amounts of data. Advanced analytics, machine learning, and automation are now must-have tools for actionable insights. Security integrators can help end users set up custom dashboards, automations, and continuous system optimisation. Let’s look at some of the specific ways the role of systems integrators is evolving and how to adapt and succeed. Strengthen your IT expertise Integrators with IT expertise can ensure that hardware is optimised and maintained for peak performance The competitive landscape today includes not just security specialists but also IT-focused integrators and SaaS providers. Systems integrators with expertise in traditional physical security solutions plus IT experience offer unique value. They understand the real-world security challenges and opportunities, along with cybersecurity and network best practices. Integrators with IT expertise can also ensure that hardware is optimised and maintained for peak performance. Their experience with legacy systems allows them to offer practical recommendations on cost-effective approaches, such as upgrading or integrating older hardware with new digital solutions. Consider who’s making the purchase decisions Traditionally, security integrators primarily sold to security directors, facility managers, and operations teams. Now, multiple stakeholders may be involved in decision-making. IT teams, CIOs, and CTOs often weigh in on purchase decisions when cloud-based security and SaaS solutions are under consideration. Customers today aren’t just shopping for cameras, access control panels, alarms, and other hardware components. They’re looking for security ecosystems that can integrate with enterprise-wide IT infrastructure and business applications. When working with these different teams, consider outlining the system's return on investment (ROI). How can the solution reduce risk for various departments? Can it help improve operational efficiency or reduce the time required to onboard and train staff? Will it make regulatory compliance easier to manage? Focus on the long-term value for the entire organisation. Take a consultative approach Another way systems integrators are adding value is by offering vertical specialisation Installation fees remain important for many integrators, but there may be additional consultative opportunities to build long-term relationships with customers. Offer services such as roadmap planning, hardware and integration maintenance, training to certify end users on the manufacturer’s product, and cybersecurity services. While cloud-based solutions reduce on-premises maintenance, they don’t eliminate the need for ongoing support and training. Consider offering training opportunities. These can lead to other benefits as well. Better-educated and technically proficient customers are usually more willing to adopt new technologies. They understand the value of these investments and have more confidence that they’ll see results. Another way systems integrators are adding value is by offering vertical specialisation. Healthcare, sports venues, critical infrastructure, education, retail - each specialty has its own set of challenges, partner networks, regulatory restrictions, training needs, and business requirements. Integrators who specialise are uniquely positioned to offer key sector-specific insights that are invaluable to their clients. Embrace the cloud A key growth area for integrators is supporting customers in their shift to cloud deployments. Cloud solutions aren’t a one-size-fits-all solution. Each organisation is evaluating options and deciding whether cloud, hybrid, or fully on-prem solutions are the right fit for its unique needs. A key growth area for integrators is helping clients in their shift to cloud deployments Helping customers navigate and adopt cloud or hybrid solutions opens new opportunities to expand your business and deepen your relationship with your customers. Systems integrators who sell cloud solutions have the opportunity to add new layers to services for more value for customers. With a cloud solution that's easy and fast to deploy and managed and maintained by the provider, you can reduce overhead costs, staff training, and truck rolls via remote customer support. These benefits also allow you to spend time developing greater expertise in your customers’ processes. Using this knowledge, you can tailor your services towards potential productivity gains for your customers and turn them into additional sales. You ensure that your customers get the most out of the technology that’s available and that they have already purchased. Highlight your focus on cybersecurity Cybersecurity is no longer solely an IT department's responsibility. While dedicated IT security teams may still handle broader network defense, integrators play a crucial role in securing access control, surveillance, and IoT devices within a security framework. If unsecured, these devices can provide an entry point for cyber criminals to gain access to an organisation’s network. Cybersecurity is no longer solely an IT department's responsibility To best protect end users from cyberattacks, choose physical security systems with built-in security and privacy-by-design features. Help customers implement best practices to ensure their entire ecosystem is designed, built, and managed with end-to-end security in mind. Once implemented, work with your manufacturers, consultants, and end users to ensure that vulnerabilities are identified and mitigated. Every person on the network plays a role in keeping cyber threats at bay. Lean into the power of partnerships In today’s complex and dynamic security landscape, choosing the right technology partners is crucial. Ask potential partners to share their technology roadmap, and how you can offer feedback or participate in discussions about industry trends. Ideally, your partners will have a program in place to get input from integrators and end users, so they can develop products that are designed to address their most pressing issues and concerns. Your manufacturer partners should be working to help identify the evolving needs of customers and communicate these insights to systems integrators. Seek partners who actively support integrators to understand how security is evolving In addition to a good experience for the end user, strong manufacturer partners also offer solutions to streamline and automate workflows for integrators. It should be easy to order and check your shipping statuses online, for example. These are simple things that save you time and demonstrate your partner’s care for your business. Seek partners who actively support integrators to understand how security is evolving. While training is often offered on-site, some companies are now also offering blended learning models so integrators and their technicians can reduce classroom time and stay out in the field. Evolution is an opportunity Security integrators with traditional physical security expertise remain indispensable because they understand real-world risks and regulatory requirements. They can provide hands-on system deployment and optimisation. Now, there are new opportunities to build long term customer relationships. As the physical security industry undergoes this profound shift, adaptation is key. By embracing cloud and hybrid solutions, integrators can unlock new revenue streams, enhance customer relationships, and stay ahead of technological advancements. With the right partnerships and a forward-thinking mindset, systems integrators can navigate this transformation and take advantage of new opportunities being presented by evolving technology.  Leverage your deep industry experience while upskilling in cloud, cybersecurity, and IT. The strongest approach is for end users, systems integrators, IT specialists, and manufacturers to work together to navigate industry changes.

Smart Hospital Bacău, a major medical institution in Romania, has taken a huge step forward in improving patient care and operational efficiency. The hospital has introduced auxiliary care and fall detection radars, along with thermal presence detectors from Hikvision. It’s a great example of how smart devices can transform healthcare, leading to better outcomes for both patients and medical staff. Enhancing palliative care Smart Hospital Bacău offers palliative care as an essential part of its services Smart Hospital Bacău offers palliative care as an essential part of its services. Because of their fragile health conditions, palliative care patients often need round-the-clock monitoring. The hospital recognised this need and was eager to enhance its capabilities in this area. Traditional nurse call systems have limitations, as they depend on patients being conscious and able to press a button, which is not always possible for severely ill or less mobile patients. However, the hospital was aware of these constraints and was determined to find better solutions. Real-time monitoring tools Previously, the hospital relied on manual patient checks, paper records, and verbal shift-to-shift communication. While these methods have been part of the healthcare routine, they put a heavy workload on staff. Without real-time monitoring tools, the hospital's care approach was more reactive. But the hospital saw this as an opportunity for growth and was committed to safeguarding patients and staff from preventable incidents. Hikvision's comprehensive healthcare solution To address these challenges, Smart Hospital Bacău partnered with Next M, a major technology solution provider, to implement a smart healthcare solution using Hikvision products. The solution included auxiliary care radars, fall detection radars, thermal presence detectors, touchscreens, and a centralised LCD display, all integrated into the hospital’s nurse call platform. In the palliative care rooms, each of the 30 beds were equipped with Auxiliary Care Radars (DS-TDSB00-EKH/POE/2m) and Bedside Touchscreens (DS-KHH9530-H(O-STD)/M). The radars can monitor heart rate and respiration without the need for patients to wear any devices. Info World Mobile module These radars also detect bed presence, sleep patterns, and abnormal movements, sending real-time alerts These radars also detect bed presence, sleep patterns, and abnormal movements, sending real-time alerts to nurses when there are issues. The touchscreens had the Info World (IW) Mobile module deployed by the healthcare software expert Info World. They ensured full software integration with hospital databases, interoperability with the hospital info and pharmacy systems. Through secure Android integration, the touchscreens serve as point-of-care digital assistants that enable medical staff to access patient records at the bedside. Fall Detection Radars In high-risk areas like bathrooms, Fall Detection Radars (DS-TDSB00-EKT/POE/4m) were deployed. They can spot sudden posture changes or long stays, enabling staff to respond quickly to emergencies, while protecting patient privacy. The hospital also installed 15 Thermal Presence Detectors (HM-TD1018-1/QR). These devices combine thermal imaging and radar technology to provide non-intrusive monitoring of patient movement, including out-of-bed detection, exit alerts, and audio alarms for events like calling for help. Finally, a 55-inch LCD display (DS-2055HE-G) was placed in the nurse room. It serves as a centralised hub, providing real-time alerts and monitoring details through the HikCentral platform. Multi-layered approach The integration of these technologies into a unified system enabled faster and more informed responses This multi-layered approach ensures comprehensive coverage, with each device tailored to specific monitoring needs. The integration of these technologies into a unified system enabled faster and more informed responses to patient incidents, significantly enhancing both safety and efficiency. Improving medical workflows The Hikvision smart healthcare solution has brought great benefits to the staff and patients at Smart Hospital Bacău. The system has automated routine checks, greatly improving medical workflows. Nurses no longer need to do frequent manual rounds. Instead, they now receive real-time alerts for abnormal events and can focus on patients who really need help.  This reduces human error, improves time management, and eases staff burnout. The centralised display in the nurse room gives instant access to monitoring data, making coordination easier and enabling better decision-making through trend analysis. Patient safety and well-being Hospital Manager, Ciprian Cojocaru, praised the solution, stating: “Before this system, we constantly did rounds to check on patients. Now we know exactly when and where to step in. It has greatly improved our confidence and response times.” Patient safety and well-being have also been significant improved. The system continuously and non-intrusively monitors patients. It can immediately detect emergencies like falls or breathing problems, even for patients who are unable to call for help. Faster responses reduce the risk of incidents getting worse. Privacy-friendly technology The privacy-friendly technology, which operates without video, makes patients more comfortable. Additionally, information from the devices helps create more personalised care plans. Medical teams can spot early signs of health decline and proactively adjust treatments. Beyond these immediate benefits, the implementation of the Hikvision solution has also enhanced the hospital's reputation as a modern, forward-thinking institution. Its adoption of smart healthcare sets a new standard for palliative care, earning the trust of both patients and medical professionals.

Motorola Solutions announced that Northwell Health, New York’s largest healthcare system, is expanding the deployment of safety and security technologies across its growing network. Northwell Health relies on Motorola Solutions’ AI-powered video security and analytics, two-way radio communications, mass notification and panic button technologies to help detect, analyse and manage threats. This integrated solution supports the distinct security needs of healthcare settings, which range from protecting staff and vulnerable patients to prioritising patient care during fast-paced and often high-stakes health emergencies. New installations “Managing security across a growing health network can be complex,” said Mark Swensen, Senior Manager of Operations, Security, Safety and Emergency Management, Northwell Health. He adds, “Investing in a security system where the technologies work together simplifies scaling new installations when hospitals and clinics join our network. We can add more security cameras or expand radio use across multiple sites without the challenges that can arise when security systems don’t easily connect.” Integration between video and radio systems The health system is broadening its use of AI-powered Avigilon security cameras with analytics This security expansion builds upon Northwell Health’s well-established safety and crisis management framework that supports its fast-growing healthcare network, which now encompasses nearly 30 hospitals and over 1,000 care locations. The health system is broadening its use of AI-powered Avigilon security cameras with analytics that can identify unusual activity or potential threats and alert security personnel and clinical personnel via two-way radios and other types of push-to-talk devices. This real-time integration between video and radio systems helps to improve both security and operational responsiveness. Use of a scalable digital communication network The hospital is also expanding its use of a scalable digital communication network that is designed to share voice and data across the variety of devices that different hospital staff rely on, including two-way radios and smart phones, to help ensure security teams, medical staff and administrators can connect at a moment's notice. “Northwell Health is creating a more secure work environment where doctors, nurses and clinical teams can focus on what they do best: taking care of patients,” said Scott Schoepel, Vice President, Video Security & Access Control, Motorola Solutions. He adds, “They're setting the standard for security and safety in healthcare. We're proud to provide solutions that blend seamlessly into their routines, offering peace of mind in feeling safe and protected so they can focus on caring for people who need them most.”

A.C. Camargo Cancer Centre, a pioneering oncology treatment centre in São Paulo, Brazil, recognised for its history of innovation, announces that its partnership with Axis Communications has produced savings of more than $2 million over its first two years, all of which will be reinvested in patient care. A.C. Camargo has deployed more than 2,000 state-of-the-art video surveillance cameras throughout the Centre’s corridors, complex care units, and parking lots, embracing a more holistic approach to security that emphasises patient and employee safety along with improved quality of service.  Hospital’s security infrastructure Founded in 1953, A.C. Camargo treats an estimated 100,000 patients annually and is one of the world’s largest healthcare institutions and a pioneering provider of cancer treatment and research. Prior to partnering with Axis, financial losses due to theft were a growing concern for A.C. Camargo The Centre is not just a hospital, but a comprehensive care platform that includes prevention, investigation, staging, treatment, palliative care, and rehabilitation services for all types of cancer.  Prior to partnering with Axis, financial losses due to theft were a growing concern for A.C. Camargo, and hospital pioneers sought to transform the hospital’s security infrastructure in a way that would both enhance its security posture and streamline patient care and services. Advanced new video surveillance devices “Nearly 15,000 people pass through our entrances each day, and caring for those patients extends far beyond operating or patient rooms,” said William de Souza, Corporate Manager at A.C. Camargo Cancer Centre. “By deploying advanced new video surveillance devices, we are enabling our security teams to maintain round-the-clock vigilance and our medical personnel to provide the highest quality of care to our patients." "With cameras monitoring all areas, including cafeterias and parking lots, we are always looking for potential warning signs—even after patients have been discharged. If anything seems amiss, we can alert our team that additional medical care may be needed.” Key national and international certifications The Axis devices are equipped with video analytics that allow the Centre to go beyond asset protection. These analytics are deployed with a high degree of sensitivity to ensure high-quality care for patients, their families, and the nearly 6,000 staff members on-site daily, while also protecting their privacy. Axis cameras have enabled the A.C. Camargo Centre to improve operations and meet key national and international certifications through: Increased Operational Efficiency: The system enhances operational efficiency by proactively detecting critical issues such as power outages, water leaks, and equipment malfunctions – including refrigerators used for medication storage. This early detection helps prevent medication loss and limit downtime. Additionally, the system can identify nitrogen leaks and immediately trigger luminous alerts, enabling staff to respond quickly and prevent potentially hazardous situations from escalating. Optimised Parking Management: With more than 300,000 vehicles passing through the Centre’s parking facilities each year, traffic management is critical. The new system helps streamline the process by automatically identifying licence plates belonging to authorised vehicles. Enhanced Patient Care: By providing continuous monitoring in critical areas, such as surgical centres, and delicate procedure rooms, like cellular medicine and pathology, the system enhances patient safety while maintaining strict compliance with privacy regulations. Emergency Management Solutions: Cameras throughout the facility are equipped with analytics that detect falls and suspicious behaviour and can even assist in identifying and preventing situations where individuals in distress might harm themselves. Integrating video surveillance cameras Both A.C. Camargo and Axis Communications remain committed to further implementing solutions “The implementation of Axis solutions at A.C. Camargo Cancer Centre underscores what is possible when innovation is paired with a deep commitment to care,” said Carlos Machado, End Customer, Key Account Manager, Brazil at Axis Communications. “By integrating video surveillance cameras enhanced with analytics, the Centre has made safety a central pillar of its operations, allowing staff to fully focus on what matters most: the health and comfort of their patients. By doing so, hospital leadership has set a compelling example for other institutions facing similar challenges.”  Improvement in patient outcomes After initially implementing 300 cameras, A.C. Camargo quickly noticed a difference. The Centre moved to further scale the system, adding hundreds of additional cameras to achieve greater coverage throughout its facilities. Now, there are a total of 2,100 cameras throughout the seven buildings that make up the Centre. Looking to the future, both A.C. Camargo and Axis Communications remain committed to further implementing solutions that support continuous improvement in patient outcomes and operational effectiveness.

Comelit-PAC has successfully upgraded the access control infrastructure at Blackpool Victoria Hospital, ensuring a seamless and secure environment for staff, patients, and visitors. Blackpool Victoria Hospital is one of the largest and busiest hospitals in the Northwest, providing essential healthcare services to thousands of patients each year. As a pioneering medical facility, ensuring a secure and efficient environment is a top priority. Integrated PAC Access Central Security technology works programme integrated PAC Access Central with multiple PC workstations Designed to provide a robust and scalable security solution, the security technology works programme integrated PAC Access Central with multiple PC workstations for comprehensive global administration across the hospital’s network To safeguard critical areas within the hospital, Comelit-PAC’s advanced 500 series controllers were utilised. This includes the 511, 512 model door controllers linked into the existing 500 Access & Alarm servers on site, offering a mix of ethernet and RS485 connectivity to enhance system flexibility and efficiency. Security and administrative control Martyn McKechnie, Head of Digital Identity at Blackpool Victoria Hospital, commented: "As a busy hospital with multiple departments and critical areas, we required an access control system that could integrate seamlessly while offering high levels of security and administrative control." Martyn McKechnie adds, "PAC Access Central provides the scalability and reliability we need to manage hospital-wide access efficiently. The ability to oversee all access points from multiple PC workstations ensures our Digital Identity and Security teams can respond quickly to any situation." Future-proof access control system Blackpool Victoria Hospital benefits from a resilient and future-proof access control system A key element of the installation is its server-based architecture, providing enhanced security measures and fail-safe redundancy. This ensures Blackpool Victoria Hospital benefits from a resilient and future-proof access control system, capable of meeting the bespoke demands of the healthcare environment. Advanced security infrastructure Jason Sullivan, PAC/GDX Strategic Development Manager at Comelit-PAC, said: "We worked closely with Blackpool Victoria Hospital right from the initial specification stage to deliver a solution to balance security with ease of management." Jason Sullivan adds, "PAC Access Central presents a future-proof system that allows the hospital to maintain strict access control, while adapting to evolving needs. By adopting this advanced security infrastructure, Blackpool Victoria Hospital continues its commitment to maintaining a safe and secure environment, leveraging Comelit-PAC’s expertise in access control technology."