Motorola Solutions, Inc. - Experts & Thought Leaders

Motorola Solutions announced it is introducing ‘AI nutrition labels’ to provide clear, concise information about how artificial intelligence (AI) is used across its safety and security technologies. The initiative is a first for public safety and enterprise security products, helping people understand a product’s core AI “ingredients,” just as food nutrition labels were born from a desire to understand dietary intake. Safety and security “It is our unwavering conviction that technology - including AI - is the bedrock for safety and security, and it must be deployed with purpose and transparency to fulfil its promise as a force for good,” said Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions. “Nutrition labels help describe AI’s use in protecting neighborhoods and nations, and we are proud to take a lead role in bringing greater transparency to AI innovation.” Motorola Solutions’ ecosystem Each label will explain the type of AI used, who owns the data processed Each label will explain the type of AI used, who owns the data processed, human controls and the purpose behind the product’s specific application of AI. AI is fundamental across Motorola Solutions’ ecosystem of safety and security technologies, and is designed to proactively assist people with accurate, actionable, and reliable information that gives them not just context, but clarity. The company’s AI strategy is centered on enabling an assisted experience that helps people prioritise their actions and make sense of holistic and dynamic information that surfaces from a wide array of people, roles, and technologies during an incident. Safety threats “Safety threats often unfold at a scale, speed, and sophistication that can outstrip any one person’s capacity to make sense of the situation,” said Saptharishi. “AI can ingest, learn, and cross-reference data to provide contextual understanding. At Motorola Solutions, we design our AI-enabled technologies to augment human focus, effort, and performance when seconds matter most.” “Our AI nutrition labels will bring added clarity to the important role AI is playing in helping to protect people, property and places.” AI nutrition labels The AI nutrition labels are part of Motorola Solutions’ commitment to building safer communities, schools, and businesses. They are an initiative of the Motorola Solutions Technology Advisory Committee (MTAC), a cross-functional advisory group that serves as the company’s ‘technical conscience’ and guides it on ethics, limitations and implications of specific product technologies.

Motorola Solutions announced that Northwell Health, New York’s largest healthcare system, is expanding the deployment of safety and security technologies across its growing network. Northwell Health relies on Motorola Solutions’ AI-powered video security and analytics, two-way radio communications, mass notification and panic button technologies to help detect, analyse and manage threats. This integrated solution supports the distinct security needs of healthcare settings, which range from protecting staff and vulnerable patients to prioritising patient care during fast-paced and often high-stakes health emergencies. New installations “Managing security across a growing health network can be complex,” said Mark Swensen, Senior Manager of Operations, Security, Safety and Emergency Management, Northwell Health. He adds, “Investing in a security system where the technologies work together simplifies scaling new installations when hospitals and clinics join our network. We can add more security cameras or expand radio use across multiple sites without the challenges that can arise when security systems don’t easily connect.” Integration between video and radio systems The health system is broadening its use of AI-powered Avigilon security cameras with analytics This security expansion builds upon Northwell Health’s well-established safety and crisis management framework that supports its fast-growing healthcare network, which now encompasses nearly 30 hospitals and over 1,000 care locations. The health system is broadening its use of AI-powered Avigilon security cameras with analytics that can identify unusual activity or potential threats and alert security personnel and clinical personnel via two-way radios and other types of push-to-talk devices. This real-time integration between video and radio systems helps to improve both security and operational responsiveness. Use of a scalable digital communication network The hospital is also expanding its use of a scalable digital communication network that is designed to share voice and data across the variety of devices that different hospital staff rely on, including two-way radios and smart phones, to help ensure security teams, medical staff and administrators can connect at a moment's notice. “Northwell Health is creating a more secure work environment where doctors, nurses and clinical teams can focus on what they do best: taking care of patients,” said Scott Schoepel, Vice President, Video Security & Access Control, Motorola Solutions. He adds, “They're setting the standard for security and safety in healthcare. We're proud to provide solutions that blend seamlessly into their routines, offering peace of mind in feeling safe and protected so they can focus on caring for people who need them most.”

Motorola Solutions has today been named the Official Safety Technology Supplier of the 2025 and 2027 Ryder Cup, professional golf’s renowned biennial team competition between the United States and Europe. The company’s critical communications and video security technology will be integrated at the 2025 Ryder Cup at Bethpage Black in Farmingdale, New York, and the 2027 Ryder Cup hosted at Adare Manor in Limerick, Ireland. Overall attendance throughout the event weeks is anticipated to exceed 250,000, representing patrons from over 100 countries. Motorola to provide security  In collaboration with the PGA of America, Ryder Cup Europe and public safety agencies supporting the competitions, Motorola Solutions’ two-way radios will connect event and security operations teams and AI-powered video security cameras across the venues will help keep spectators, staff and athletes safe. Additionally, specialised radios for the U.S. and European Teams will securely enable strategic on-course communications between Captains and their teams. Security for a global sporting event “A global sporting event like no other requires a safety and security ecosystem like no other,” said Jack Molloy, executive vice president and COO, Motorola Solutions. “The Ryder Cup is one of the world’s most watched and attended events, so the need to protect and connect everyone in attendance - from workers to spectators and teams alike - is critical. We look forward to working alongside the Ryder Cup and public safety agencies in protecting this global event.” PGA – Motorola Partnership Motorola Solutions currently provides safety and security technologies to over 100 professional sports and entertainment venues around the world, ranging in size, scale and configuration. "The PGA of America is proud to stage several of the most prestigious events, not just in golf, but in all of sports,” said David Charles, Senior Director, Championships at PGA of America. “We are pleased to partner with Motorola Solutions, leveraging their cutting-edge safety technology to ensure the security of all attendees at the upcoming Ryder Cup at Bethpage Black. Their expertise will be crucial in providing a safe and enjoyable experience for everyone involved in this iconic team event." Motorola and Ryder Cup “Motorola Solutions has a storied history and an exciting future in Ireland,” said Richard Atkinson, Chief Ryder Cup Officer for Ryder Cup Europe. “We look forward to working closely together to develop a comprehensive safety and security technology programme. This will help ensure that the story remains focused on the competition between the teams, and nothing else.”

The speed, scale and sophistication of today's safety threats can outpace human capacity to keep up. The implementation of artificial intelligence (AI) is essential to keep people safer and must be designed and deployed transparently. The complexity of today’s AI applications is expanding in physical security, with more AI models leveraging data to tune performance and using third-party application programming interfaces (APIs). In this context, it can be difficult to find clear, consolidated, transparent information about AI’s use in enterprise security technologies. How AI is used across the company’s technologies Motorola Solutions is taking a layered approach to help users easily understand how AI is used Motorola Solutions is taking a layered approach to help users easily understand how AI is used across the company’s technologies, starting at a high level with AI labels affixed to products, and getting more granular with structured information about AI testing, assessments and more. “We are aiming to provide clarity to the user and those they help protect to increase trust and transparency in AI innovation,” says Hamish Dobson, Corporate Vice President, Avigilon and Pelco Products, Motorola Solutions. Importance of AI transparency The AI labels, which have been compared to nutrition labels used on consumer products, are designed to be clear and easy-to-read at a glance. Each label explains the type of AI used, who owns the data processed, human controls, and the purpose behind the product’s specific application of AI. AI labels are comparable to nutrition labels used on consumer products. “We regularly seek input from external stakeholders – including customers, partners, consultants, investors, policymakers, and community members – on many aspects of our business,” says Dobson. “We briefed select customers and industry groups on our AI labels initiative and received positive feedback.” He continues: “Like us, customers and industry groups understand the importance of AI transparency and are looking for ways to clarify AI usage in public safety and enterprise security.” AI transparency efforts  AI transparency efforts have taken on a variety of forms such as model cards, transparency notes Across industry, AI transparency efforts have taken on a variety of forms such as model cards, transparency notes and, in Motorola’s case, AI labels. The company pledges to continue to engage with industry participants on efforts to advance the overall pace, adoption, and maturity of responsible innovation initiatives across the industry, says Dobson. The AI labels help to increase dialogue and understanding of AI’s use in the security technologies that help to keep people safer. Motorola Solutions is looking to inform customers about how AI is being used to automate mundane tasks and prioritise information that may be critical to performing their roles. Motorola’s L6Q licence plate recognition For example, a business using Motorola’s L6Q licence plate recognition camera in its parking lot could view the AI label and see that AI is used to help recognise licence plate characteristics of vehicles within its view. The label would also help the customer understand that they maintain ownership and control of the data AI can process and can determine the data retention period. The label would also help the customer understand that they maintain ownership. What type of AI is being used AI outputs should have human oversight, and a user should understand the sources of data “By providing knowledge of where and what type of AI is being used, our customers can better understand what they are deploying, configure settings appropriately and inform their constituents,” says Dobson. AI-assisted experiences should be designed to be accountable and transparent, according to Motorola Solutions. AI outputs should have human oversight, and a user should understand the sources of data from which suggestions were drawn. AI labels highlight that the data AI can access is customer-owned and controlled, helping to increase confidence that AI outputs are based on that customer's specific data. Responsible and ethical use of technologies The AI label’s “first or third party model” section explains the source of the AI model. A first-party model is developed in-house by Motorola Solutions. A third-party model is developed outside of Motorola Solutions and made available by a third-party vendor; however, it may be customised by Motorola Solutions. MTAC is a multidisciplinary group that advises the company on the reliable and ethical use of technologies “This section aims to foster dialogue with our customers around Motorola Solutions’ role in testing, training, and refining the AI model or models used in our products,” says Dobson.  Helping to propel the AI Label initiative, the Motorola Solutions Technology Advisory Committee (MTAC) is a multidisciplinary group that advises the company on the responsible and ethical use of technologies, including data and AI. Industry trends in technology’s responsible design MTAC continuously explores new ways to enhance trust with customers and the communities they serve, while helping to keep Motorola Solutions a step ahead of industry trends in technology’s responsible design, development, and use, according to the company.  The MTAC “Blueprint” sets out the core principles that drive the approach. “We’re excited by the opportunity to continue to lead in this area through additional innovation, thought leadership, and stakeholder engagement,” says Dobson. Human-centered design  New capabilities specifically augment human skills and capacity with the goal of helping humans Rather than replacing human decision-making, AI technologies will, in fact, augment it. Human-centered design is a core principle of the responsible technology “Blueprint” Motorola Solutions is developing.   New capabilities specifically augment human skills and capacity with the goal of helping humans spend time on what matters most during a safety or security incident, applying their unique judgement, knowledge, and oversight in high-stakes environments. AI’s recommendations “We purposefully deploy AI to augment human focus, effort and performance,” says Dobson. “We design AI to maximise human strengths like judgement and reasoning and to adapt to changing roles, tasks, risk levels, and cognitive states while keeping AI outputs traceable and transparent, whereby the user can easily see, check and override AI’s recommendations.”

With the new year well underway, 2023 seems almost like a distant memory. However, a bit of distance might be just the thing to enable us to examine the impact of the year 2023 on the physical security marketplace. We asked this week’s Expert Panel Roundtable: What factors had the biggest impact on the security marketplace in 2023? 

Technology is driving new opportunities in the security industry. Innovation trends include artificial intelligence (AI), edge-based systems, mobile systems, a greater focus on software, and efforts to simplify operation of security systems, even as capabilities become more complex. ISC West 2022 reflected these changing trends. “In addition to emphasising technology innovation, ISC West also reflected an industry that is resilient, dedicated and passionate,” said Mary Beth Shaughnessy, the Event Director of ISC Security Events. ISC West 2022 “Almost 12,000 dealers, installers, integrators, end users and consultants reconnected at ISC West 2022, and there were nearly 20,000 total industry professionals in attendance (including manufacturers),” adds Mary Beth Shaughnessy. The 550 exhibitors and brands on display reflected an industry that has come through the COVID-19 pandemic in better shape than ever, poised for even greater success in the years ahead. Turning video and access control into knowledge Deployment of AI to ‘watch video’ can inform users of what’s happening in real-time Motorola Solutions emphasized several themes that were heard repeatedly throughout the show. “One trend is fulfilling the need to turn video and access control into sources of knowledge, inside the enterprise,” said John Kedzierzski, Motorola Solutions’ Senior Vice President of Video Security and Access Control. Deployment of AI to ‘watch video’ can inform users of what’s happening in real-time, while monitoring access control yields the equivalent of an operating system inside a building. Using the Cloud offers consumer ease-of-use to systems The second trend listed by Motorola Solutions is working to bring the consumer ease-of-use experience into enterprise security solution applications. Professional security systems were previously complicated to buy, install, manage and upgrade. However, using the Cloud, even distributed enterprises can bring consumer ease-of-use to systems, from improving the out-of-box installation experience to boosting the ability to manage the system. Transition to ‘mobile first’ interfaces The third trend emphasised by Motorola Solutions is transition to ‘mobile first’ interfaces, reflecting the need for busy security executives to be on-the-go, but with full access to their systems, without being chained to their desks. Since the last springtime ISC West show in 2019, Motorola Solutions has grown rapidly, both organically and through acquisition of IndigoVision, Pelco, Openpath, Envysion, and Ava Security. Cloud-based Orchestrate system Integration is simple through a ‘drag-and-drop’ approach that doesn’t involve writing code In addition, the company is making it easier to integrate video and access control systems with Motorola’s radio systems, typically carried by security guards. The cloud-based Orchestrate system translates ‘events’ from access control and video, to trigger notifications on a mobile radio. Integration is simple through a ‘drag-and-drop’ approach that doesn’t involve writing code. Simplifying implementation of AI Artificial Intelligence (AI) has traditionally been associated with the use of large servers or even intelligence in the Cloud. Several exhibitors at ISC West helped to change that misconception. For example, Oosto offers a simpler and more economical approach. They supply edge appliances for AI. The purpose-built Vision AI appliance, a small box, puts intelligence at the ‘near edge’, by connecting to up to five cameras. Easy and dependable ‘failover’ ensures redundancy without a big investment, and the system can work with any IP camera, including an end user’s installed base of cameras. Oosto’s TCO (total cost of ownership) calculator Oosto’s TCO (total cost of ownership) calculator spells out how much a customer can save versus using a big server, including lower costs such and power and cooling. AI was probably the biggest buzzword at ISC West, but there was also emphasis on the practical results of applying AI to physical security. Artificial Intelligence (AI) - the biggest buzzword at ISC West I believe our purpose is to bring buzzwords, like Cloud and AI together in a way that is useful to end-users" “What surprises me (at the show) is that there is a lot of generic marketing of AI, but we are trying to step back from our analytics and look at applications that serve certain end-users,” said Jeff Corrall, Vice President - Product Management at March Networks, adding “As an industry, we are still at the stage of AI as a buzzword.” Jeff Corrall further said, “I believe our purpose is to bring buzzwords, like Cloud and AI together in a way that is useful to end-users. We have to live with the buzzwords, but what we really want is to apply them. That creates a stickiness with the end-user — when high technology is making a difference.” March Networks Labs address specific end-user problems and then apply their systems to provide a solution. Jeff Corrall adds, “A lot of AI is responding to what the customer is asking for, and we are stepping back and making sure the end-user will use it on a consistent basis.” ‘Edge versus cloud’ was a common theme at ISC West Edge versus Cloud ‘Edge versus cloud’ was a common theme at ISC West, pondering where in a system the ‘intelligence’, such as AI and machine learning, as well as other functionality, should reside. Among the companies addressing the quandary was Axis Communications, which focused on the issue using a racing theme at their presentation to the industry press. The winner of the ‘race?’ - The combination of both approaches working together as a team, of course. AXIS Speed Monitor on exhibit One introduction at the show was the AXIS Speed Monitor, a speed detection app available using ACAP Axis Communications also highlighted the deep learning analytics of the ARPEC 8 camera chip (introduced during the COVID-19 pandemic), which will be deployed across their camera line. One introduction at the show was the AXIS Speed Monitor, a speed detection app available using ACAP (Axis Camera Application Platform), the capability to load ‘apps’ onto camera chips at the edge. They also introduced the D4100-E Network strobe siren (a smart edge device), the Audio Manager Pro (a cloud-based software system enabling zoning and callouts for specific areas in a building), the W101 body worn cameras with GPS capabilities, and a Barcode Reader for doorstop applications (another ACAP app). ‘App Store’ approach to expanding applications Azena is at the centre of expanding applications at the edge, promoting new applications through an ‘App Store’ approach that sells software apps that can be loaded onto cameras that are equipped with Azena’s operating system. In the last couple of years, the company (formerly known as Security and Safety Things) has expanded its offerings. There are currently 108 apps in the store from 30 to 40 app developers. There are 14 camera models (from six manufacturers) that are commercially available and run their operating system. The newest camera is a fisheye model from Vivotek. “What we have seen is that a lot of the use cases are pretty unique,” said Fabio Marti, Vice President - Marketing for Azena. Two examples are an application that monitors a flame to ensure it is burning cleanly (no smoke). Another system monitors nets covering fish farms to avoid birds getting tangled up in the nets. Fabio Marti said “A challenge is to find new business avenues for integrators. Everybody is not eager to look beyond their comfort zone.” Focusing on software to ensure user experience Software systems are one of the major focal points for innovation in security systems Software systems are one of the major focal points for innovation in security systems and Verkada is focusing on how software innovation can improve systems. “For decades, innovation was on the hardware front,” said Filip Kaliszan, Verkada’s Founder and Chief Executive Officer (CEO), adding “We saw an opportunity for more innovation on the software side. The customer experience revolves around software.” Ensuring an end-to-end experience “We want to guarantee an end-to-end experience,” adds Filip Kaliszan. As a new company with a ‘hybrid cloud’ approach, Verkada focused on appealing to end users to convince them of the value proposition. Once an end user was convinced, Verkada brought in an integrator partner to deliver the solution. In effect, Verkada finds demand and brings that demand to the integrator. Software-centric operation of a modern building Verkada is broadly focused on ‘software-centric operation of a modern building.’ After starting out in video, Verkada has since expanded into systems for access control, alarm systems, and other categories. They use a combination of third-party hardware and equipment that is custom designed to work seamlessly with their software systems. Verkada’s end goal is to put the various systems together into a platform. They will continue building each product category, which will eventually be unified into ‘the operating system for the building of the future.’