Infosys - Experts & Thought Leaders

Infosys, a global pioneer in next-generation digital services and consulting, announces the launch of Infosys Agentic AI Foundry, a comprehensive solution designed to accelerate the development and deployment of reliable production-grade AI agents. The Agentic AI Foundry, part of Infosys Topaz™, provides enterprises a strategic roadmap to adopt AI agents responsibly and ethically, while ensuring a future-ready architecture that accommodates advancements in AI technology. It enables seamless integration of AI agents across business, operations, and IT ecosystems, driving faster decisions, improved customer experiences, and higher operational efficiency. Infosys Agentic AI Foundry Infosys Agentic AI Foundry brings together a comprehensive collection of reusable components, including a growing repository of pre-built horizontal and vertical agents, that will enable organisations to discover, shortlist, develop, deploy, monitor, and measure AI-driven initiatives effectively. Enterprises will be able to integrate these agents into any in-house or third-party platforms, ensuring accelerated implementation of AI solutions. The Agentic AI Foundry also allows organisations to build agents and customise pre-built agents to be adopted in their enterprise context. Business critical decisions Infosys Agentic AI Foundry will aim to transform enterprises across industries With an open architecture that avoids technology lock-in, the Foundry provides a clear and ethical pathway for enterprises to adopt AI while staying future-ready for advancements in the field. Additionally, its interoperability and cost-efficiency make it a sustainable investment for enterprises looking to scale their AI capabilities responsibly. Infosys Agentic AI Foundry will aim to transform enterprises across industries, enabling them to take business critical decisions and helping them increase productivity exponentially. Comprehensive product insights For a technology major, Infosys deployed a continuous learning deep research agent that delivers comprehensive product insights in seconds, reducing support resolution times by up to 50 percent and enhancing CSAT by 24 percent. Similarly, for a service company, the AI agents automated complex audit processes, including transaction sampling, document collection and review, enhancing financial record integrity. Infosys is embodying its AI-first approach by integrating Agentic AI into its own operations to drive efficiency, innovation, and cost-effectiveness. For example, the deployment of a multi-agent invoice automation solution within its finance team has streamlined processes by improving productivity by over 50 percent along with delivering significant cost savings and operational efficiency. Improving AI  Phil Fersht, Chief Executive Officer and Chief Analyst, HFS Research, said, "The line between human capabilities and AI-powered software is rapidly blurring and its impact on IT and business services is going to be profound.” “Infosys' approach to Agentic AI is a critical move to support enterprises under increasing pressure to embed these capabilities into their employee and customer experiences." Words from Infosys VP Balakrishna D. R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, "At Infosys, we believe the future of innovation lies in harnessing the power of AI responsibly and effectively.” “Infosys Agentic AI Foundry is a game-changer in enterprise transformation, providing a clear, ethical, and future-ready pathway to harness AI's full potential. By seamlessly integrating AI agents across ecosystems, we are enabling businesses to innovate faster, operate smarter, and lead with purpose in an evolving digital world."

Infosys, a global pioneer in next-generation digital services and consulting, announced its collaboration with RheinEnergie, a pioneering German energy service provider, to help enterprises drive their energy transition and sustainability agenda forward. The collaboration will leverage the Infosys Energy Cloud, which is part of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey, and Infosys Topaz, an AI-first offering using generative AI technologies. RheinEnergie's extensive experience in providing energy services will help enterprises monitor, control, and optimise their energy landscape while meeting decarbonisation goals. Energy transition by developing solutions Infosys will help RheinEnergie enforce cutting-edge keys in cloud, data, AI As part of the collaboration, Infosys will help RheinEnergie implement cutting-edge solutions in cloud, data, artificial intelligence, and Industry 4.0 to help enterprises cut costs, improve energy efficiency and step up their sustainability efforts. Together they will help decentralise the energy transition by developing solutions that connect renewable generation, storage, energy markets and grids, energy-consuming assets, and empower enterprises to choose the best low-carbon energy sources. Additionally, organisations will be able to decide on the optimal investment, maximise profits from their own on-site renewable energy generation systems, and successfully navigate the changing energy market. Innovative technological and digital solutions The collaboration will focus on RheinEnergie customers in key sectors, including travel and transportation (passengers and freight), commercial real estate and the manufacturing industry. It will aim to deliver actionable recommendations to help enterprises boost their energy efficiency by up to 30–40%. Stephan Segbers, Chief Sales Officer and member of the board, RheinEnergie, said, "RheinEnergie firmly believes that innovative technological and digital solutions are intrinsic to achieving the 'Energiewende' and the 'Wärmewende', Germany's planned transition to a low-carbon, nuclear-free economy." Innovative approach The collaboration will focus on RheinEnergie clients in key sectors, including travel and transportation Segbers added: "The powerful combination of Infosys' global expertise in energy transition and cutting-edge technologies such as cloud and AI, and RheinEnergie's extensive experience in providing energy services allows us to offer enterprises a comprehensive suite of solutions to help manage their energy costs and navigate their energy transition journey." "We are excited about joining forces with Infosys and extend this innovative approach to businesses across various sectors. Together, we can accelerate the transition to a clean energy future for a healthier planet." Cooperation with RheinEnergie and Infosys "We have been working for many years to position ourselves as a sustainable airport and to shape the mobility of the future." "The cooperation with RheinEnergie and Infosys helps us to simplify the complex requirements involved in the sustainable transformation of the energy and supply infrastructure and to achieve our sustainability goals - for travellers, for our environment and for our neighbourhood," said Thilo Schmid, CEO Cologne/Bonn Airport GmbH. Collaboration with RheinEnergie Ashiss Kumar Dash, Executive Vice President & Global Head - Services, Utilities, Resources, Energy, and Sustainability, Infosys, said, "The energy landscape is undergoing a significant transformation and to accelerate decarbonisation at scale is no longer a choice but an obligation for all businesses." "At Infosys, we recognise the urgency of this shift and are committed to helping enterprises across Europe navigate their energy transition journey. Our collaboration with RheinEnergie is a testament to this commitment." Cloud solutions and AI-powered insights Dash added: "By leveraging Infosys Cobalt and Topaz, we provide a powerful combination of cloud solutions and AI-powered insights. This allows enterprises to gain a deeper understanding of their energy consumption patterns, identify areas for optimisation, and ultimately meet their decarbonisation goals." "Imagine being able to intelligently control energy flows, choose the most cost-effective fuel sources in real-time, and maximise profits from on-site renewable generation. This is the future that Infosys and RheinEnergie are helping create!"

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the launch of the Finacle Data and AI Suite, a set of solutions to empower banks to infuse AI into their digital operations and accelerate their enterprise AI journey. The suite will offer a comprehensive set of platforms that enable banks to build low-code, predictive as well as generative AI solutions from the ground up with high transparency and explainability. It will help banks scale their data readiness, industrialise AI model development, apply generative AI technologies, and deliver actionable insights across their entire ecosystem. Generative AI technologies The Finacle Data and AI Suite is a part of Infosys Topaz – an AI-first set of offerings using generative AI technologies and steered by a 'responsible by design' approach that ensures strong standards of AI ethics, trust, privacy, security and regulatory compliance. The suite consists of three components. Finacle Data Platform: It includes an automated data pipeline to clean, transform, and deliver data for AI and other organisational requirements. This sits alongside a modular data lakehouse with BIAN (Banking Industry Architecture Network) inspired data models and domain-specific data marts for rapid, interoperable access. Finacle AI Platform: It allows banks to build, train, deploy, monitor, and optimise AI solutions from a unified interface. It features a wide range of pre-trained models and ML techniques, combined with a no-code, generative AI-driven approach, allowing both technical and business users to rapidly create explainable AI solutions. The platform's extensive library of pre-built use cases facilitates seamless AI integration into various business processes and user journeys. Features such as model comparators, what-if simulations and pattern analysis, help refine and elevate modelling sophistication. The platform promotes responsible AI practices with capabilities for detecting biases and drifts and includes a patent-pending synthetic data generation feature to safeguard data privacy during training. Finacle Generative AI Offerings: These encompass a diverse range of AI assistants designed for both enterprise and customer-centric applications, including the Finacle Knowledge AI Assistant, designed to facilitate NLP-based information extraction from document repositories, and the Finacle Support AI Assistant, which enhances ticket resolution for support teams. Additionally, generative AI technology plays a foundational role in Finacle AI Platform, empowering users with an interactive interface to select and build the right models for their AI use cases. Power of AI Sajit Vijayakumar, Chief Business Officer and Global Head, Infosys Finacle, said, "AI is transforming banking by redefining the future of customer experience, risk management, and decision-making. By leveraging data at scale, AI empowers banks to anticipate needs, personalise solutions, and drive growth with unprecedented agility." "We are excited to introduce the Finacle Data and AI Suite as a definitive solution for banks seeking to harness the power of AI. The Finacle Data Platform lays out a robust data foundation, and the Finacle AI Platform abstracts the complexities of AI development, putting power in the hands of banks' business teams to unlock the true potential of AI." AI initiatives and drive innovation "Finacle's cutting-edge AI Suite for the banking industry harnesses the power of Microsoft Azure and Azure OpenAI Service to enable banks to scale AI initiatives and drive innovation across critical areas such as customer interactions, operations, and strategic decision-making," said Marianne Roling, Vice President, Systems Integrators, Microsoft. Roling added: "By leveraging AI, Infosys Finacle is laying the groundwork for a smarter, more agile, and resilient banking ecosystem." Responsible AI practice Jerry Silva, Program Vice President, IDC Financial Insights, said, "AI-fueled business is the next revolution in the financial services industry. But success will be predicated on how quickly banks can integrate AI into their operations while maintaining governance and compliance." "While generative AI has raised the urgency for adoption, long-term differentiation will come from a strong commitment to robust data readiness and responsible AI practice. Platforms like Finacle Data and AI Suite can support the banks' goals of faster adoption of AI as a tool to respond quickly and effectively in a fast-evolving landscape."