Hikvision USA Inc. - Experts & Thought Leaders

The Commonwealth of Puerto Rico needed to implement a centralised and efficient perimeter security system for all public schools on the island. Intrusions and assaults at educational institutions have increased, and Hurricane Maria further exacerbated problems with the destruction of infrastructure. The solution: The need to repair hurricane damage also provided opportunities to invest in modern improvements. The Department of Education chose to install a video surveillance system with more than 10,000 cameras, speakers, and other security devices in 856 schools. In the same way, a centralised control centre was established using the Corporate version of Milestone Systems XProtect® video management software (VMS). Devices installed  Milestone Systems: XProtect VMS Software XProtect Smart Client Milestone Interconnect Cameras from Axis Communications and Uniview DH-Vision Seneca Servers and Optex Sensors The advantages: Audiovisual material captured by the system helps agencies to evaluate and manage areas for public use Endowed with the same annual budget that allowed the monitoring of 250 institutions, the new system enabled the Puerto Rico Department of Education to cover all 856 public schools. Since the system has been operational, there has been a 97% reduction in intrusions within educational institutions. In addition to protecting the educational programme, the audiovisual material captured by the system helps other government agencies to evaluate and manage areas for public use and investigate incidents. Need for a centralised security system Ensuring a safe environment is a growing challenge for schools and colleges: theft, fights, and bullying are some of the problems that not only affect students, but also teachers, employees, and, ultimately, the government entities that subsidize the educational system. In Puerto Rico, for example, the Department of Education was concerned about the increase in unauthorised intrusions, robberies, and assaults within its schools. This index shot up after Hurricane Maria destroyed much of the island’s infrastructure in 2017. Even before this natural phenomenon, there was no centralised security system that integrated an overview of all schools. There were disparate installations of video surveillance equipment (cameras, alarms, and lighting) but only in approximately 250 of the schools. Centralised command centre González said, the proposal was born to begin the process to acquire a video surveillance system for public schools  After the hurricane, top priority was given to providing perimeter security for all schools through an effective centralised command centre instead of investing in the repair and purchase of separate systems. “The hurricane damaged the island’s communication and lighting systems, a circumstance that promoted intrusions into schools and increased vandalism. We had no visibility of what was happening and we could not find a way to avoid these escalations,” said César González Cordero, Security Commissioner for the Puerto Rico Department of Education. He adds, “However, we could not afford to buy and repair equipment individually for all schools, so a centralised and coordinated effort was necessary.” Based on this context, González said, the proposal was born to begin the process to acquire a video surveillance system for public schools in Puerto Rico, focused on perimeter security. Perimeter security for all schools Genesis Security Services, Inc. of Puerto Rico was selected to develop the perimeter security project for the 856 public schools on the island. This Puerto Rican corporation was founded in 1997 in Yabucoa, Puerto Rico by brothers Roberto and Emilio Morales, who are leaders in security services at the government level. “We have been providing security to the Department of Education for more than 15 years through our onsite guard service. That is why we knew the design, location, assets, and vulnerabilities of various educational establishments. This was a great advantage when executing the project,” said Yasel Morales, Technology Director at Genesis. Video system Milestone XProtect video management software supports more than 8,500 security and surveillance devices In October 2018, the installation of cameras and other devices began in all schools. The video system mission control was built inside the Genesis Central Station, located in the Carolina municipality (in the island's northeast region). Video data from all schools are returned to Central Station, where it is managed with the Milestone Systems XProtect Corporate open platform VMS. Leveraging the power of the open platform, Milestone XProtect video management software supports more than 8,500 security and surveillance devices, and more than 450 software integrations from more than 3,500 technology partners. NVRs, DVRs and cloud solutions Alliance partners include providers of network video cameras, cloud solutions, DVRs and NVRs, servers and storage equipment, alarm and detection systems, video analytics, GPS technology, laser and radar scanners, boxes of emergency calls, and more. “At the Central Station, we have fifteen workstations, with the same number of operators per shift. There we have a videowall of ten monitors distributed between the stations. Likewise, we have two dispatch centers that serve as backup: one in the municipality of Yauco and the other in the municipality of San Juan,” Morales explained. Uniview DH-Vision 4-megapixel cameras, audio speakers As part of the project, approximately 10,000 Uniview DH-Vision 4-megapixel cameras were installed in 856 schools (an average of 12 cameras per campus). Audio speakers from Axis Communications and a range of Optex sensors also were integrated. The combination of these technologies made it possible for every school to have an anti-intrusions system with its alerts feeding back to the Central Station. XProtect Express+, Milestone Interconnect Milestone Interconnect connects remote sites for a low-cost video surveillance solution Each campus has a Seneca brand server with the XProtect Express+ software installed. This communicates with the Corporate version at the Central Station through Milestone Interconnect™, a licensing platform that opens a communication channel between different hardware that normally cannot communicate with each other. Milestone Interconnect connects remote sites for a low-cost video surveillance solution. It is the ideal surveillance for a wide variety of industries that want an inexpensive way to get centralised supervision of multiple locations spread across one region. Remote management and monitoring With Milestone Interconnect, engineers and managers can easily monitor critical and remote areas from one central location. This means faster intrusion management because operators in the central system can access the video and receive alarms from remotely connected sites. This reduces the need to have local security personnel, maintenance, operation, and other costs, including visits onsite. Virtual gates Genesis created virtual gates using cameras that, in addition to protecting school spaces, also ensure the safety of substations and solar panels, which are considered important assets for institutions. If someone crosses the virtual gate, an alert is generated locally and passed to the Central Station through Interconnect. Operators then make a visual confirmation and, if applicable, the emergency protocol is activated. “The emergency protocol is to contact the Security Commissioner and the Department of Operations. For this liaison, we internally designate an inspector. Once informed, they activate the security officers at the sites, who are trained to give quick responses and inform the police,” said Morales. Identifying suspicious activities Due to the management software, Genesis can easily find any recording of the schools Due to the management software, Genesis can easily find any recording of the schools and send it to the Security Commissioner, who can also receive the alerts directly through an application on his mobile phone. It should be noted that all personnel handling the system, both operators and technicians, have Milestone Systems certifications, which they obtained on the manufacturer’s website. Security Commissioner González explained that the directors and residents of the schools may contact the Central Station if they wish to report any suspicious activity within a school after regular hours. Genesis operations centre González also clarified that “if for any reason a school principal requires a recording, he must contact us, and we request the information from the Genesis operations centre. This protocol is designed to respect the right to be in a place without feeling guarded at all times, as stipulated in the public policy of Puerto Rico. In total, this system directly benefits almost 400,000 people.” Increased security at a lower cost According to the Security Commissioner, since the first camera was installed, they went from two or three intrusions per day to one or zero. Even in October 2018, they had no record of intrusions. Genesis Security Services, Inc. confirmed that since the system has been operational, there has been a 97% reduction in school intrusions. Reduced physical assaults Video technology has helped dispel theft of property by employees and has helped reduce rates of physical assault Video technology has helped dispel problems such as theft of property by employees and, more importantly, has helped reduce rates of physical assault and bullying among students. These results have helped build trust among Puerto Rican families when they enroll their children in schools. “The system provides agility and precision. It is more efficient and immediate than communicating with a guard who has to enter a facility to verify what is happening. It’s great working with a system that has visibility 24/7 in schools,” said González. Cost savings On the other hand, due to this project, it was possible to reduce the cost of security in schools using technology, one of the main objectives of the Department of Education at the beginning.  “We spent about $25 million annually covering just 250 schools with the guard system, and we had almost 600 schools left unattended. This project gave us the possibility of covering 100% of the public schools in Puerto Rico with the same budget,” González reported. Finally, it is important to note that many of these schools are located in vulnerable places on the island, so the system is also helping the Police and the Prosecutor’s Office to resolve cases that occurred around the educational facilities, and in general to contribute with the welfare of the community. Future projects On behalf of the Department of Education, the Puerto Rican Government is seeking ways to integrate this type of video analytics system with software programmes and databases of organisations that advocate for sexual assault victims. “In the future, we want to have a system that is capable of identifying if a sex offender crosses the perimeter in school zones so that we can warn in time,” said González. On the Genesis side, Morales said that the next step with this project would be to develop video analytics for the VMS, not only to give perimeter security but also statistics such as counting people and vehicles. They also plan on integrating access control systems into all schools.

Property managers and residents face mounting challenges in multi-site security management, remote access control, communication gaps, and balancing modern convenience with budget constraints. Cloud-based solutions are revolutionising how residential properties address these universal pain points. Sarah’s phone buzzed at 2 AM. As the property manager for three residential complexes across different cities, she’d grown accustomed to late-night emergencies. This time, it was a locked-out tenant at the downtown apartment building—and Sarah was 50 miles away at home.  Meanwhile, across town, the Chen family was dealing with their own frustration: their 8-year-old son had forgotten his key again, and they were tired of constantly worrying about missed visitor calls while at work. Convenience and security These scenarios play out thousands of times daily across apartment buildings. Whether one is a property manager juggling multiple sites or a resident seeking convenience and security, certain pain points seem universal. This blog will explore the worries plaguing both sides, and discover how modern cloud-based management solutions are transforming residential property operations. Property manager’s dilemma Traditional systems require expensive on-site servers for each location, dedicated IT staff, and complex VPN setups Managing multiple residential properties can often feel like playing three-dimensional chess blindfolded. Traditional systems require expensive on-site servers for each location, dedicated IT staff, and complex VPN setups. There are also significant challenges to working remotely. Property managers often need the flexibility to work from anywhere, yet most conventional access control and video intercom systems chain them to physical locations. Emergencies, especially, don’t wait for business hours, and tenants expect immediate responses regardless of time or location. Resident’s reality The same limitations are felt by many residents who have become used to the convenience of modern technologies. Every resident, after all, has experienced that sinking feeling of patting empty pockets while standing at their apartment door. Equally frustrating is missing important calls. Whether it’s a food delivery, emergency services, or a family visiting unexpectedly, conventional intercom systems tie communication to physical presence. Despite these increasing expectations, not every resident has the same budget or renovation flexibility. Smartphone integration The ‘one-size-fits-all’ approach of many systems often leaves some people unsatisfied Young professionals, for example, might prioritise smartphone integration over traditional wall-mounted units, while families with elderly members may prefer more familiar, traditional interfaces. The ‘one-size-fits-all’ approach of many systems often leaves some people unsatisfied. Installation concerns add another layer of complexity. Many residents hesitate to damage finished walls for hardwired systems, especially in rental properties where modifications may violate lease agreements. Cloud-based solution Modern cloud-based management platforms like Hikvision’s Hik-Connect 6 address these challenges with unified, scalable solutions that serve both property managers and residents effectively. Streamlined multi-site operations Instead of maintaining separate servers and IT infrastructure for each property, cloud-based systems centralise management through a single platform. Property managers can monitor multiple residential complexes, create site hierarchies, and handle visitor access from anywhere with internet connectivity. The cost savings are immediate and substantial. Elimination of on-site servers, reduced IT maintenance, and simplified deployment processes translate to better profit margins and more resources for tenant services. Remote management empowers virtual concierge services Cloud-based platforms enable property managers to function as virtual concierge services. They can receive and handle calls from any location through a mobile app. Advanced features, such as temporary PIN codes and QR code access, allow proactive visitor management. Rather than reactive problem-solving, managers can create seamless experiences for expected visitors while maintaining security protocols.  Such systems enable property managers to create temporary credentials in advance for scheduled visitors and vehicles—visitors can enter using PIN codes or by scanning QR codes, while visitor vehicles can be automatically recognised by ANPR cameras at entry points, providing both convenience and security. Customised camera resource management Different residents receive tailored monitoring permissions based on their location and needs. For instance, residents in Unit 1, Floor 1 can access different video footage for preview and playback compared to residents in Unit 2, Floor 2. This granular approach ensures that each unit’s residents have appropriate monitoring privileges aligned with their specific security requirements and building layout. System reliability and stability assurance The most robust configurations utilise wired connections between indoor stations and door stations via Ethernet cables, with a PoE power supply for both indoor stations and doorbells. The entire intercom system operates on UPS backup power, ensuring uninterrupted service even during power outages. Door stations with 4G routers maintain cloud connectivity and direct-to-app communication, minimising maintenance requirements and system downtime. Flexible resident solutions Modern systems accommodate different resident preferences and budgets. Tech-savvy residents can manage everything through smartphone apps—receiving calls, viewing common area cameras, and controlling access—without wall modifications. Traditional families, meanwhile, can continue using familiar indoor stations while benefiting from cloud connectivity. Enhanced security and accountability Cloud-based systems provide comprehensive logging and forensic capabilities that traditional systems simply cannot match. Every call, access event, and system interaction creates a digital record accessible for security investigations or operational analysis. This transparency benefits everyone: property managers gain valuable insights into usage patterns and security trends, while residents enjoy the peace of mind from knowing their building’s security systems are both modern and accountable. Unified management Cloud-based systems and AI-driven automation are at the forefront of these changes As residential properties evolve toward smart building status, the divide between property manager needs and resident expectations continues to narrow. Cloud-based systems and AI-driven automation are at the forefront of these changes, with technology adoption standing out among the defining property management trends of 2025. Cloud-based management platforms such as Hikvision’s Hik-Connect 6 represent more than technological upgrades—they’re operational philosophies that prioritise flexibility, efficiency, and user experience. Modern convenience For property managers tired of juggling multiple systems and for residents seeking modern convenience without security compromises, unified cloud-based management offers a path forward that serves everyone’s interests. The global property management software market—valued at $5.51 billion in 2023—is expected to grow at 8.9% annually through to 2030, driven largely by increased demand for cloud-based Software-as-a-Service solutions.  Hikvision’s Hik-Connect 6 Solutions like Hikvision’s Hik-Connect 6 enable property management organisations and apartment developments to protect residents and assets at scale through comprehensive cloud-based security management.  The question isn’t whether to adopt these solutions, but how quickly you can implement them to stay competitive in an increasingly connected world.

Hikvision, a world-renowned manufacturer and supplier of security products and solutions that deliver the ideal combination of high performance and extreme value, announced the launch of HikCentral Lite (HCL) v1.1.1 with AcuSeek — a next-generation software platform that brings real-time AI video search and unified system management to facilities of any size. Now embedded in HCL, AcuSeek transforms how teams manage video surveillance, access, and alerts — delivering fast, natural-language search, on-device AI, and multi-site control in one powerful, easy-to-deploy platform. The latest release (HCL v1.1.1) also includes the PC NVR, a new video storage option that simplifies local recording and enhances system flexibility. Cyber-physical security system The launch marks a major milestone in Hikvision’s shift toward software-centric, cyber-physical security system The launch marks a major milestone in Hikvision’s shift toward software-centric, cyber-physical security system (CPS) solutions, helping integrators and end users build smarter systems with lower complexity and greater return on investment. “HikCentral Lite with AcuSeek reflects our vision for the future of security technology — software-first, AI-powered, and scalable from small deployments to complex enterprise systems,” said John Xiao, Vice President of Marketing, Hikvision USA. He adds, “This is a new model for system design with no tagging, no filters, no cloud delays or fees. It’s simply smarter software delivering faster results.” Real-world performance With AcuSeek integration, HikCentral Lite now enables users to: Search video rapidly using natural language, no metadata tagging or filters required Manage video, access, and alerts from one unified interface Automate credentialing, alerts, and compliance workflows Support multi-site systems and remote edge devices Eliminate recurring costs with fully on-device AI search Maximise performance with seamless performance across Hikvision Smart Pro, AcuSense, and ColorVu devices Simplify storage and retention using optional PC NVR with support for dual safeguards and third-party cameras Launch webinar Hikvision will host two public webinars titled “A Paradigm Shift in System Performance” on September 17 and 18, offering a first look at HCL with AcuSeek. Attendees will see a real-time demo, hear from a special guest speaker, and be eligible to win exclusive giveaways, including: Up to 50% off AcuSeek NVRs with the purchase of 2–4 HCL licenses Live prize giveaways during a Kahoot challenge

The physical security industry is moving fast. Evolving risks, new technologies and business changes all converged and had a profound impact on the industry in 2019. Looking back at our top articles of the year – as measured by those that received the most “clicks” at our website – provides a decent summary of how the industry evolved this year. Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 articles we posted in 2019 that generated the most page views. They are listed in order here with a brief excerpt. 1. Schneider Electric to sell Pelco to private equity firm Schneider entered exclusive negotiations with Transom Capital Group, a U.S.-based private equity firm, to sell the Pelco business unit. Pelco is a security industry stalwart and global specialist in the design, development, and delivery of end-to-end video surveillance solutions and services including cameras, recording and management systems software. 2. High-tech drones, robots and counter-drone solutions on display From robots to drones to counter-drone solutions, a range of new technologies [was] displayed at ISC West 2019. The Unmanned Security Expo [included] a dedicated complimentary education theater for attendees offering sessions on a range of topics. Also included [were] demos of the best UAVs (unmanned aerial vehicles), UGVs (unmanned ground robotics and vehicles) and autonomous systems on the market. 3. Hikvision and Dahua banned from buying U.S. exports In effect, inclusion on the “entities” list restricts the export of equipment to the two companies because of their alleged involvement in “human rights violations and abuses” related to a Chinese government campaign of repression, mass arbitrary detention, and high-technology surveillance against minority groups. Hikvision and Dahua have contracts to sell equipment that provides video surveillance capabilities in the Xinjiang Uighur Autonomous Region (XUAR) of China. 4. The many faces of today's facial recognition technology Used proportionately and responsibly, facial recognition can and should be a force for good. It has the ability to do a lot more to increase security in the future. From street crime to airport security, all the way through to helping those battling addiction, the technology can take security and operations to new heights. 5. Security industry trends to be led by focus on cyber security In 2019 With a more open, connected environment come cyber-risk and data privacy concerns – which is why, in the Security Industry Association’s 2019 Security Megatrends, cybersecurity’s impact on the physical security industry ranks number one on the list. Cybersecurity is affecting all areas of the industry landscape, from security implementation to attracting top talent to the workforce. 6. Open Supervised Data Protocol (OSDP): the gold standard for access control installations The Open Supervised Data Protocol (OSDP) is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging, de facto Wiegand wiring standard. OSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. 7. Honeywell embracing AI, reinvesting in video portfolio Although uses for artificial intelligence (AI) are still emerging in security, Honeywell sees an important role for AI in building a connected system to ensure the safety and security of a building, and more importantly, its occupants. AI allows end users to go beyond monitoring activity on a surface level to really understand the scene – from who exactly is in the area to what they might be doing. 8. A secured entrance is the first defense against an active shooter What the majority of venues [of recent active shooter incidents] have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. 9. Debunking the myths of the security of access control systems One of the areas where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smart cards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. 10. At Chubb Fire and Security, ethics is a core concept with practical impact Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process.

In addition to providing the Northeast’s largest security trade show, ISC East will include free conference sessions and keynote speeches right on the show floor and several paid workshops. The Nov. 20-21 event at New York’s Javits Center will also include vendor solution sessions from Axis Communications, Hikvision and NAPCO. Wide variety of paid workshops An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees, and location of the sessions on the show floor means attendees don’t have to leave the exhibition to take in a session. The paid workshops include technology sessions about cyber terminology for physical security integratorsThe paid workshops include an Active Shooter Workshop and technology sessions about cyber terminology for physical security integrators; and basic installation and configuration of video surveillance solutions. An OSDP (Open Supervised Device Protocol) Boot Camp Short Course will also be offered. As a smaller show, the topics of ISC East conference sessions are broader and of more general interest, rather than organised into focused “tracks” as at ISC West. Attendance at sessions can provide continuing education (CE) credits with organisations that partner with ISC East – one credit for each hour-long session. Attendees can use their Certificate of Attendance from any session to self-report their education hours to relevant industry bodies: ALOA (AEU education credits), ASIS (CPE continuing professional education credits) and NICET (CPD Continuing Professional Development points). An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees Keynote sessions at the Main Stage The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management (on Day 1 – Nov. 20); and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration (FAA) (on Day 2 – Nov. 21). The two SIA Education@ISC East educational theaters on the show floor will be booked up both days with a variety of interesting topics. A new session covers penetration testing for physical security, presented by Michael Glasser of Glasser Security Group. A session on LiDAR (Light Detection and Ranging) sensors will be presented by Frank Bertini, UAV and Robotics Business Manager, Velodyne LiDAR. Another popular topic is Safe Cities, and FLIR will present a session on moving from secured to smart cities with intelligent, connected systems. New addition is Active Shooter Workshop  The Active Shooter Workshop is a new addition to the ISC East programme. It has been a popular session at ISC West for three years now. At ISC East, presenters of the workshop will be David LaRose, System Director Public Health, Lee Health; and Ben Scaglione, Director of Healthcare and Security Programming, Lowers and Associates. At the end of the workshop, an additional hour of programming will be the “Stop the Bleed/Save a Life” session presented by Jerry Wilkins, Co-Owner of Active Risk Survival. The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management, and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration Woman in Security event A Women in Security Forum breakfast event will be held on Nov. 21 (Thursday). It’s the second annual event and this year will focus on diversity and inclusiveness in the workplace of the future. Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”Moderator Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”. Panelists are Lisa Terry of Allied Universal, Andrew Lanning of Integrated Security Technologies, Elaine Palome of Axis Communications and Dawne Hanks of Milestone. The Women in Security event is likely to attract up to 100 attendees. SIA’s Women in Security is an active organisation, with monthly meetings and a newsletter that recognises prominent women in the security industry. “It’s really a group for both men and women,” says Mary Beth Shaughnessy, Event Director, ISC Events at Reed Exhibitions. “There are many programmes, recruiting efforts, and professional and networking opportunities. They are a robust group of people who are active in making a difference. It’s important to support women in the security industry, which is 95% male, and to develop a new generation of women to be a part of the industry’s future.” The keynote addresses at ISC East will also highlight two high-profile women.

Despite any negativity you may hear, Hikvision is optimistic about their role in the U.S. market. “We demonstrate that we can be trusted, and that we should be trusted,” says Jeffrey He, Vice President, Hikvision, and President, Hikvision USA and Hikvision Canada. “We have sound products and technology. Our mission in the security industry is to protect, not to harm. Otherwise why would we be in this industry?” Hikvision is committed to investing in the North American market, where there was ‘positive year-over-year growth’ in 2018 and ‘strong’ sales in Q1 this year, according to Eric Chen, General Manager of Hikvision USA and Hikvision Canada. HikCentral central management software The company’s U.S. focus is shifting from products to solution sales, with emphasis on ‘mid-market’ small- and medium-sized businesses (SMBs). The largest verticals are retail and education, and there are emerging opportunities in the cannabis market. Launch of the HikCentral central management software (CMS) is a component of the company’s solution-sales approach. Launch of the HikCentral central management software is a component of the company’s solution-sales approachMr. He acknowledges the growth of ‘anti-China sentiment’ in the United States and other parts of the world, which he says will impact Hikvision’s operations globally. Specifically, in the U.S., ‘political’ elements impacting Hikvision’s business include ongoing tariffs and a trade war, Congressional calls for export controls and sanctions, and a provision of the National Defense Authorization Act (NDAA) that bans use of Chinese video surveillance products in government applications. Specifying cybersecurity initiatives at ISC West In spite of it all, Hikvision’s message at the recent ISC West show was overwhelmingly positive, and the company also detailed cybersecurity initiatives they say put the Chinese company ahead of many competitors in the industry. Eric Chen came in as General Manager last year; he previously spent a decade working for Hikvision in China. Chen reports solid 18.8% year-over-year growth for Hikvision globally, totalling $7.4 billion last year. He notes the company saw 40% compounded growth between 2010 and 2018. Globally, there are 34,000 employees, 16,000 of whom are research and development (R&D) engineers. Hikvision’s expanding global footprint includes 46 international branches. There are three manufacturing facilities in China, in addition to one in India. HikRewards program for HDP customers At ISC West, Hikvision’s theme was ‘Focus on Your Success’, including introduction of the HikRewards program that provides rebates to HDP (Hikvision Dealer Partner) customers, their core dealer base. A new online Hikvision Knowledge Library for HDPs provides training and reference materials dealers can share with employees. A new tech centre, introduced in December, provides data sheets, product information, and support resources. There is also a North American R&D team headquartered in Montreal. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls A customer satisfaction survey launched in March provided good feedback from customers. “They know who to call if they have a problem,” says Chen. “We want to focus on making customers successful.” The success theme also extends to Hikvision employees, who are featured in videos describing their jobs and enthusiasm for Hikvision. There are some 400 employees in the North American operation. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls. Half of the booth was focussed on solutions, especially retail and education, and also gaming and commercial real estate. Security products displayed at ISC West A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS systemProduct highlights at the ISC West booth included the 32-megapixel PanoVu multi-sensor dome camera, whose 180-degree panoramic image was displayed on a 65-inch monitor. A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS system. Some products new to the North American market, including intercoms, turnstiles, emergency call stations, and under-vehicle inspection, were displayed. Hikvision’s deep learning products are moving into their second generation, including the ability to obscure private information on videos to comply with GDPR/privacy requirements (previewed at ISC West and released later in the year). Algorithm components of Hikvision’s DeepInMind artificial intelligence are being adapted into a platform called AcuSense for value-priced products, which can recognise a human or vehicle and help filter out false alarms. Also being adapted to products with lower price points are the ColorVu system that incorporates visible light LEDs to provide colour images at night, and DarkFighter low-light capabilities. Penetration testing of cameras and NVRs As a global manufacturer, Hikvision faces a high level of scrutiny about cybersecurity, which Mr. Chen says is “a good thing for us,” enabling them to highlight the steps they are taking to improve cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity In September 2017, Hikvision began working with third parties (including Rapid7) for penetration testing (ethical hacking) of its cameras and recorders. That same month, Hikvision set up a Cybersecurity Hotline open to anyone with questions about cybersecurity, including white-hat hackers and researchers. Even before that, Hikvision had an open-door policy on cybersecurity and a program for patching and disclosing responsibility. In February of 2018, Hikvision released a 40-page Cybersecurity White Paper describing cybersecurity testing and processes built into the software development lifecycle. That same month, Hikvision launched an Opened Source Code Transparency Center and offered an open invitation to anyone wanting to inspect Hikvision’s source code and let them know of any vulnerabilities. FIPS 140-2 certification by NIST Hikvision has also become a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA), which ensures their patching and incident reporting programs have been reviewed by a CNA partnering company. Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVRsIn August, Hikvision received Federal Information Processing Standard (FIPS) 140-2 certification, a U.S. government encryption standard created by the National Institute of Standards and Technology (NIST). Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVR products. Davis said the FIPS 140-2 certification process began before the NDAA ban on use of Hikvision products in the U.S. government, and in any case is a standard that ensures a high level of encryption. “We wanted to make sure we had the same level of technology,” he says. “It was not to win over the government.” Making industry more cybersecure “We are really trying to have third parties test and certify our equipment,” adds Davis. “We are trying to be open and transparent. Education and awareness are key.” “We need the trust of customers in the security community,” says Mr. He. “No matter what, we have to follow the highest standards to offset the concerns and accusations.” In April 2018, Davis became a member of the Security Industry Association (SIA) Cybersecurity Advisory Board to help make the entire industry more cybersecure through education, awareness and standards. Hikvision has also joined the Forum of Incident Response and Security Teams (FIRST at first.org), a global cybersecurity incident response consortium that cooperatively handles computer security incidents and promotes incident prevention programs. Davis has presented Cybersecurity Road Shows in 22 cities in the United States and Canada, and also in Australia and New Zealand. The 90-minute presentations focus on education awareness around cybersecurity and seek to get attendees engaged and aware about cybersecurity in business and also in their homes.