Artificial Intelligence Technology Solutions, Inc., along with its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD) announces the publication of a new case study detailing the successful deployment and performance of RAD’s SARA platform at OneWatch, an Indiana-based monitoring centre and a RAD authorised dealer.
The release of this case study follows a recent presentation during The Monitoring Association’s Virtual Product Review (VPR) series, titled “Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?”
RAD’s SARA RVM
Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms
The newly published case study, titled “SARA, RAD’s Agentic AI Monitoring Platform, Drives Efficiency at OneWatch,” explores how OneWatch addressed staffing challenges, operator fatigue, and alarm overload by deploying RAD’s SARA RVM solution.
Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms by 85%, accelerate response times, and maintain service quality without increasing headcount.
The results illustrate how AI-driven automation can directly support GSOC operations, helping organisations scale without compromising performance.
Seamless integration
OneWatch CEO Austin Smith cited SARA’s seamless integration with existing infrastructure and its ability to autonomously detect, verify, and respond to incidents as decisive factors in OneWatch’s adoption of SARA.
“SARA has completely transformed how we approach security monitoring,” Smith said. “Our operators are no longer overwhelmed by false alarms and can focus on genuine security threats.”
The platform’s autonomous voice-down capabilities and detailed reporting tools now serve as a foundation for OneWatch’s daily operations and long-term growth strategy.
AI-supported exception management
Operators now rely on SARA to surface verified incidents and provide real-time context
RAD’s SARA platform shifted OneWatch’s GSOC operations from continuous human surveillance to AI-supported exception management. Rather than manually monitoring hundreds of feeds, operators now rely on SARA to surface verified incidents and provide real-time context.
This transition has improved operator morale, reduced burnout, and created a more efficient work environment.
In addition to filtering nuisance alerts, SARA has demonstrated its value in deterring intrusions, preventing asset loss, and delivering faster incident resolution. The case study details specific incidents where SARA initiated autonomous responses that led to positive outcomes.
Successful intervention
At a healthcare facility, the system detected suspicious activity near a restricted area, which triggered immediate notifications, enabling on-site personnel to intervene before property was removed.
In another event at a construction site, SARA’s voice-down feature deterred a theft in progress while simultaneously alerting OneWatch and local law enforcement, resulting in a successful intervention without delay.
Monitoring industry
Remote monitoring centers can evolve to meet growing demand without relying solely on human resources
Steve Reinharz, CEO/CTO and founder of AITX and RAD, emphasised the significance of the SARA deployment’s impact on the broader monitoring industry.
“In over two decades of innovation in this sector, I have never witnessed such immediate recognition and adoption of a new technology as we’ve seen with SARA,” Reinharz said.
“Monitoring centres are not just interested, they’re acting. The results at OneWatch reflect what is possible when organisations are ready to let AI take a leadership role in their operations.” The success of SARA at OneWatch signals a shift in how remote monitoring centres can evolve to meet growing demand without relying solely on human resources. By integrating agentic AI into daily operations, OneWatch not only improved internal efficiency but also strengthened its competitive position in the market.
Routine detection and engagement
With SARA handling routine detection and engagement, the company has redefined operator roles, transforming them into AI Surveillance Analysts focused on incident resolution, client communication, and strategic oversight.
RAD is actively working to bring similar outcomes to its network of nearly 100 authorised dealers and GSOC operators across the country.
By equipping partners with SARA, the Company aims to transform remote monitoring at scale, empowering more organisations to lower costs, reduce false alarms, improve response times, and enhance service delivery through agentic AI.
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