After a remarkable period of sustainable growth, Carlisle Support Services celebrates its prestigious accolade as being chosen as the 2025 Security Company of the Year at the ninth UK Outstanding Security Performance Awards (OSPAs).
Held on 20 February at the Royal Lancaster Hotel, London, the OSPAs are widely regarded as the most prestigious awards within the Security industry, recognising excellence and honouring those who promote positive change for the greater benefit of all.
Carlisle’s ethical leadership
Carlisle emphasised its journey has always been about pioneering change in the sector
The OSPA judges praised Carlisle’s ethical leadership in driving industry transformation, highlighting its commitment to employee development, operational excellence, and innovation.
Carlisle emphasised its journey has always been about pioneering change in the sector, from eliminating subcontracting in core, non-specialist, and events roles to showcasing innovation and championing career progression, with 58% of newly created salaried positions filled by internal candidates.
Groundbreaking innovation
With a 95%+ customer retention rate sustained over the past decade, Carlisle Support Services credits its success to a steadfast commitment to collaboration, transparency, and a true partnership approach. Key to this success is its highly anticipated annual Innovation Lab conference, set to take place this year on 27th March at Excel London.
This event serves as a catalyst for groundbreaking innovation and strengthened client collaborations, reinforcing the company’s dedication to driving positive change and pushing boundaries to raise industry standards year on year.
Continued dedication and passion
Carlisle Support Services credits its success to a steadfast commitment to collaboration, transparency
Following the awards ceremony, Carlisle’s CEO Paul Evans said: “This is a truly humbling moment. From the day I joined Carlisle nearly ten years ago, I have seen a business that strives to lead change. This award is a recognition of our values and the incredible work done by every single one of our 5,300+ Carlisle family members."
"Such industry recognition wouldn’t be possible without the support of our clients – a select group of 65 ethical and world-pioneering brands – who make it possible for us to achieve our purpose of being different and truly offering our team members enjoyable and rewarding careers. To every Carlisle family member: thank you for your continued dedication and passion. You are all simply outstanding, and I am incredibly proud to work alongside you.”
IPPS industry-wide initiative
Looking ahead, Carlisle promises to continue pioneering with several key initiatives, the most prominent now being its work in pioneering discussions on an Integrated Policing and Private Security (IPPS) industry-wide initiative.
This emphasises the company’s desire to unite the two sectors under one common goal of increasing Public Protection, which now actively involves key stakeholders such as the Home Office, National Police Chiefs Council, and the Security Industry Authority. By winning this award, Carlisle qualified for the Global OSPAs, where it will represent the UK on the world stage in February 2026.
