Allegion plc, a pioneering global security products and solutions provider, through one of its subsidiaries, has acquired privately owned Waitwhile Inc., a pioneering software-as-a-service provider that specialises in cloud-based appointment scheduling and queue management with offices in the US and Sweden.
Waitwhile’s software platform provides virtual wait list and scheduling capabilities that enable businesses to facilitate access to places, services, appointments and events – whether online or in person.
Queue management and work experiences
Real-time status updates and instant messaging, paired with powerful analytics, improve operational efficiency for both enterprise customers and their end users through reduced wait times and crowd management.
Primarily sold in the U.S., Waitwhile has a large footprint of multinational customers who use the platform to power their queue management and appointment experiences globally across healthcare, education, commercial, government and retail markets – supporting more than 300 million end-user visits to date.
Queue to secure and seamless physical access
Real-time status updates and instant messaging, paired with analytics, improve operational efficiency
“Adding Waitwhile to the Allegion portfolio aligns with our strategy of investing in complementary software products that differentiate our hardware and deliver recurring value to our customers,” Allegion President and CEO John H. Stone said.
“This is an opportunity to deliver value by connecting the virtual queue to secure and seamless physical access at the door in core non-residential markets that we know well. Together, Waitwhile and Allegion can provide the right access to the right people at the right time, all while streamlining operations.”
Digital and physical access
Waitwhile was founded in 2017 by CEO Christoffer Klemming, who is joining Allegion. Klemming will continue pioneering the Waitwhile business.
“As market pioneers in both digital and physical access, Waitwhile and Allegion are uniquely positioned to shape the future of seamless, in-person customer experiences,” Klemming said. “Together, we can accelerate innovation and deliver even greater value to the businesses we serve.” Terms of the transaction were not disclosed.
