Ibrahim Kassem, Everon’s new Chief Technology Officer (CTO), has been in the security industry since 1998 in various IT leadership roles. Most recently, he was Chief Information Officer for a video monitoring company.
With most of his professional experience rooted in commercial security, Kassem has come to understand how customer needs and demands change with the evolving technology landscape. That understanding is a foundation for his new role at Everon, the national provider of commercial security, fire, and life safety solutions formerly known as ADT Commercial.
Integrate AI to security operations
“In this role, I am responsible for any customer-facing technology at Everon,” says Kassem. “Our primary focus is to provide a platform that will make it easy to do business with us. That platform will involve most of our solutions, including video monitoring which is the near-future focus for us.”
As an integrator, Everon’s objective is to identify the best solutions. “We have partners that we leverage to help develop solutions for our customers that directly respond to their needs,” says Kassem. “For example, we partner with video camera providers to integrate AI to take security operations to the next level.”
Demand for video monitoring
Everon is looking to shift from reacting to events after they take place toward proactive monitoring
Like most security operations, Everon is looking to shift from reacting to events after they take place toward proactive monitoring and preventing crimes as they are happening or deterring them from taking place.
The ability to detect objects and behaviours is possible through AI. “Through this detection, we can respond accordingly – that’s why it’s at the forefront of our video monitoring efforts,” says Kassem.
Every pursuit at Everon is in response to customer demand, and there is tremendous demand for video monitoring, says Kassem. Customer needs are the main philosophy behind the development and acquisition of technology, which also ensures that Everon is at the forefront of evolving with the security industry.
Video-based security solutions
“Right now, we’re noticing a trend towards video-based security solutions versus solely intrusion and guarding,” says Kassem.
Everon seeks to strike a balance between “build versus buy.” The integrator prefers to buy when there is a proven product that will bring the most value. “We’re an integrator before we are a developer of technology,” says Kassem. “However, we are not shy about complementing a technology that we purchase with technology that we build if we don’t find the proper platform.”
Video monitoring solutions and services
Everon continues to evolve in step with ongoing trends, including smarter AI and analytics, smarter cameras
Everon continues to evolve in step with ongoing trends, including smarter AI and analytics, smarter cameras, faster internet connectivity, and availability of wireless through 4G, LTE, and 5G connections. All of these are critical pieces of the video monitoring roadmap, says Kassem.
“We aim to develop our video monitoring solutions and services to provide the best value to enterprises, reduce false alarms, and focus on relevant activities to save time and money,” he adds. “That’s what we’re looking forward to in the next couple of years.”
Dependence on physical security
Everon provides video monitoring services on a monthly basis, so the approach plays well with their recurring monthly revenue (RMR) model. Video monitoring is in great demand, and Everon is working towards being pioneers in that space, pushing to make it a major part of their future offerings.
Everon is working towards being pioneer in that space, pushing to make it a major part of their future offerings
“The dependence on physical security has gotten expensive, and many responding agencies no longer dispatch without video verification, which is the biggest technology challenge currently in the commercial security space,” says Kassem.
“Video monitoring is the most direct, effective answer to that challenge, replacing costly, around-the-clock guarding services while also providing video verification for first responders and law enforcement agencies.”
Portfolio of security solution offerings
Everon roots all its pursuits in responding to the customer. Making the difference in Everon’s approach is an eagerness to listen, an awareness of industry trends and changes, and a full portfolio of security solution offerings.
“Our technological roadmap is ambitious, innovative, and looks to the future through our thoughtful investments in this space, including through acquisitions of technology and top talent,” says Kassem. “All our efforts are supported by our teams of experts with decades of experience.”
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